Senior Operations Specialist

Bolt; Barcelona; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading tech company is seeking a Senior Operations Specialist to enhance operational efficiency and improve the experience of drivers and riders. This role involves managing key metrics, improving service quality, and collaborating with various stakeholders. The ideal candidate will have at least 3 years of experience in relevant fields, strong communication skills, and a data-driven mindset. Join us to play a direct role in shaping the future of mobility and enjoy a flexible hybrid work environment with competitive compensation.

Servicios

Flexible hybrid working

Wellness perks

Stock options

Unique career opportunities

Formación

• 3 years of relevant experience in tech, consulting, or fast-paced environments.
• High proficiency in English and Spanish.

Responsabilidades

• Manage key metrics within city operations to improve quality and performance.
• Identify operational improvement areas and propose effective solutions.
• Negotiate agreements with fleets to increase supply base.

Conocimientos

Communication

Analytical Skills

Influencing Skills

Team Player

Descripción del empleo

We are looking for a proactive and results-driven individual to enhance operational efficiency and improve the experience of both drivers and riders. This role blends hands-on execution, strategic thinking, and relationship management in a fast-paced, high-growth environment.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

As a Senior Operations Specialist , you will be responsible for managing key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance. You will work closely with the Operations Manager and Country Manager, with your work directly impacting business growth through achieving milestones and key metrics.

Main Tasks and Responsibilities

• Allocate and distribute budget between initiatives.
• Identify operational improvement areas and propose effective solutions.
• Negotiate agreements with fleets to increase the supply base and represent the brand professionally and solutions-oriented.
• Support hiring processes and coordinate with external agents, collaborating with fleets to support their performance and satisfaction.
• Implement initiatives to increase service availability and quality.
• Monitor service quality and take action to uphold high standards.

About You

3 years of relevant experience, preferably in tech, consulting, or other fast-paced environments.

• Strong communication and influencing skills.
• Data-driven mindset with solid analytical abilities.
• Independent, growth-oriented, and a team player attitude.
• Experience in operations, logistics, mobility, or similar fields is a plus.
• High proficiency in English and Spanish.

Experience is valuable, but we prioritize drive, intelligence, and integrity. Even if you don’t meet every requirement, we encourage you to apply!

Why You’ll Love It Here

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners across 500+ cities in 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options that enable you to focus on your best work.
• Benefit from flexible hybrid working with at least 2 days in the office each week to foster strong connections.
• Prioritize your physical and mental health with our wellness perks.

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