Senior Operations Manager

Ideawise Group; España; A distancia; EUR 120.000 - 150.000; Jornada completa

Descripción de la vacante

Ideawise, a Europe-focused remote-first venture builder, seeks a Senior Operations Manager to run the backbone of its portfolio. You will own the six service lines—People & Culture, Finance, Legal, Data Services, AI Platform, Systems Administration—leading senior operators and optimizing delivery across ventures.

This is a build role, not a process role, demanding hands-on scale leadership. You report to the COO and shape an AI-native operating layer, with a mandate to create market-standard

Formación

• Have run a real operation through scale with real headcount and cost base.
• Can define and move metrics and the systems to move them.
• Experience leading service leads and senior staff.
• Automation experience, ownership of automated processes in operations.
• Strong ability to position with founders and protect relationships.

Responsabilidades

• Six service lines and their leads, with ownership from day one.
• Define market mechanics: catalogue, standards, satisfaction scores.
• Establish operating cadence to run without heroics.
• Make call on capacity when two ventures want the same capacity.

Conocimientos

Operations leadership

Scale experience

Senior leadership

AI-native operations

Stakeholder management

Descripción del empleo

Senior Operations Manager (Head of Operations)

Ideawise · Remote-first, Europe (CET)

Forge the support system an entire venture portfolio stands on.

About Ideawise

Most companies build a product. We build companies.

Ideawise is a venture builder: we fund, build and govern ventures from one shared machine — the operating system, service layer and AI infrastructure every new company inherits on day one instead of spending its first year rebuilding. We hold equity in what we build, and the machine already pays for itself: an eight-figure-revenue, profitable portfolio, years in production. ~150 people. Four legal entities. Hubs in Berlin, Barcelona and Shanghai.

One more thing, because everyone claims it and almost nobody has it: our leadership function runs on an AI-native operating layer in production — planning, delivery tracking and decisions run through agents, today. You wouldn't build the case for AI-native operations here. You'd inherit it, and operate at the leverage it gives you.

The role

This is not a process role. It's a build role — and what you build is the thing every venture here stands on.

A company built inside Ideawise doesn't spend its first year standing up finance, legal, hiring, data and infrastructure. It inherits all of that on day one — a support system already running, already staffed, already good. That system is what you forge: the engine that lets a brand-new venture move like a five-year-old company in its first month.

You take over the organization behind it: six service lines — People & Culture, Finance, Legal, Data Services, AI Platform, Systems Administration — roughly fifty people, each line led by an experienced operator, with the group's ventures as their clients.

The ambition: services strong enough to win on the open market — run as an internal one. A published catalogue. Real turnaround standards. Client satisfaction you can measure and defend. Not a cost center the ventures tolerate — a market they'd choose. The operating model is set at group level; making it real, across every venture, at quality, every day — that's yours.

You report directly to the COO, with full operational authority over the service organization. Most operators at this level run one company's operation. This one powers many — and every one we launch next.

What you'll own

• Six service lines and their leads — commitments, delivery, dependencies, and capacity allocation across the portfolio. Ownership from day one.
• The market mechanics — the catalogue, the standards, the satisfaction scores. They don't exist yet. You define them, publish them, and move them. The numbers everything else steers by will be yours from zero.
• The operating cadence — built to run without heroics, and without you in every room.
• The call — when two ventures want the same capacity in the same week, you decide. You don't broker.

What you'll bring

• You've run a real operation through scale — real headcount, real cost base, real speed. Operations leadership at a high-growth technology company, or platform/portfolio operations at a venture capital firm, venture builder or studio — where you wanted to own the operation, not advise it.
• You move numbers and can prove it — metrics you defined, owned and improved, and the systems you built to move them.
• You lead senior people — the service leads are experienced operators. This is leadership among peers.
• Automation is how you operate, not a topic you follow — a meaningful part of an operation you ran was automated under your ownership: specified, commissioned or built by you, accountable when it breaks. We work AI-natively; this is the bar.
• You hold your ground with founders — a clear position, backed by evidence, and the relationship intact afterwards.

What we offer

• Scope you won't find twice. The support system behind a venture portfolio — and the mandate to build its market from the ground up. What you forge here becomes the operating standard for every company we launch next.
• A seat next to the machine's designers. Direct line to group executive leadership, and a voice in the operating model you execute.
• AI-native for real. Production agents, a live delivery cockpit, leverage most operators only read about.
• Remote-first, Europe — CET hours, hubs in Berlin and Barcelona. Permanent, full-time. Start when you can.
• Compensation discussed openly in the first conversation.

We hire on capability — regardless of nationality, gender, age, disability, parental or caring responsibilities, or background. Tell us if you need any adjustment to the process.