Senior Operations Manager

Impress; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading orthodontic clinic network in Barcelona is seeking a Senior Operations Manager to enhance operational efficiency across clinics. The ideal candidate will be fluent in Spanish and have strong data analysis skills. Responsibilities include maximising clinic utilisation, facilitating team collaboration, and monitoring operational KPIs. A degree in a relevant field and experience in operations are essential. Join us to be part of an international team and contribute to a positive company culture.

Servicios

Compensation package with bonuses

International and multicultural team

Discounts on treatments

Positive company culture

Formación

• Fluent in Spanish and professional level in English.
• Experience in operations in dental or similar sectors.
• Ability to work with data and conduct analysis for strategic decisions.

Responsabilidades

• Maximise clinic utilisation by aligning doctors' schedules with demand.
• Facilitate collaboration between Patient Care and Clinic teams.
• Define and monitor operational KPIs.

Conocimientos

Data analysis

Fluent Spanish

Excel proficiency

Continuous improvement mindset

Cross-department collaboration

Educación

Degree in Engineering, Economics, or Management

Postgraduate specialisation (Master's or advanced course)

Herramientas

Excel

Reporting tools

Descripción del empleo

We Are Impress

We believe everyone deserves a smile that makes them happy!

We are the largest network of orthodontic clinics with fully digital processes in Europe. We’ve revolutionised the invisible orthodontics sector with the best team and the most advanced technologies for diagnosis, treatment, and monitoring of all cases.

We’re looking for a highly analytical Senior Operations Manager who is solution-oriented and focused on optimising the operational efficiency of our clinics.

Your main goal will be to improve the utilisation of clinical resources, including schedule optimisation and coordination across teams globally.

Responsibilities

• Clinic Optimisation: Maximise clinic utilisation by ensuring doctors’ schedules and infrastructure align with demand.
• Cross-Department Coordination: Facilitate collaboration between Patient Care and Clinic teams to enhance workflows and patient experience.
• KPI Analysis: Define and monitor operational KPIs such as chair utilisation rate and schedule efficiency.
• Process Management: Implement strategies to improve operational efficiency and reduce downtime in clinics.
• Data & Tools Usage: Apply data analysis for strategic decision-making using Excel and other reporting tools.
• Sales Support: When needed, assist with patient calls or front office activities.

Candidate Profile

• Fluent in Spanish and professional level in English;
• The knowledge of any other EU language would be a nice have (examples: Italian, Portuguese, Dutch, French, Sweden, German);
• Degree in Engineering, Economics, or Management
• Postgraduate specialisation (Master’s or advanced course) is a plus
• Experience in operations within a company in the dental or similar sectors such as Retail, Luxury, Aesthetics, or direct-to-consumer sales
• 100% hands-on mindset with a strong focus on continuous improvement
• Ability to work with data and conduct analysis for strategic decisions
• Excellent command of Excel and data analysis tools

Why Join Us

• For this position is includes a compensation package (fixed+bonuses)
• Be part of an international and multicultural team
• Dynamic and collaborative work environment
• Discounts on our treatments
• Positive company culture: we celebrate every success!

We foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply—regardless of race, color, religion, gender identity, sexual orientation, age, nationality, disability, or any other factor.

Our differences make us a stronger team, drive better decision-making, spark innovation, and lead to superior results.