Senior Onboarding Lead – Hybrid (Supplier Intelligence)

osapiens; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Purpose-driven mission

Open collaboration culture

Hybrid work options

Growth opportunities

Job summary

osapiens in Madrid is seeking a Senior Onboarding Consultant to lead complex supplier onboarding in our Supplier Intelligence & Procurement practice. You will own end-to-end onboarding scoping, configuration, data integration, and go-live for major accounts.

In this hybrid role (3 days in office), you will manage budgets, push back on non-go-live scope, and build reusable onboarding content. Fluent English is required; German or Spanish is a strong plus, with travel below 10%.

Qualifications

• Several years of project experience in SaaS implementation or consulting in supplier management, procurement or supply chain compliance — with full responsibility for the customer, not just a workstream.
• Working knowledge of supplier processes: onboarding and qualification, risk assessment, audits, corrective actions — and of the regulation behind them (LkSG, CSDDD).
• Solid understanding of data models, interfaces and configuration — no coding required. Experience with ERP and supplier master data is a strong plus.
• The instinct to standardise.
• Budget and scope discipline: you state the limits of the engagement clearly to the customer rather than absorbing scope creep.
• Business-fluent English. German and/or Spanish a strong plus.
• Low travel: below 10 %; onboardings run largely remote.

Responsibilities

• Run complex onboardings end to end. Scoping, configuration, data integration, key-user training, go-live and a documented handover to Customer Success — for our largest and most complex accounts.
• Own effort and budget. Estimate realistically, stay inside the booked hours, and when you see overconsumption coming, trigger the follow-up sale with CS and Sales instead of quietly continuing to deliver.
• Make the next project cheaper. Build onboarding packages, checklists and self-service content for standard use cases in your area, and use the Solution Expert's enablement material consistently.
• Coach the team. Review project plans and configurations from more junior consultants, step in on difficult customer situations, and give feedback that feeds the skill matrix.
• Work with the Solution Expert. Escalate genuine edge cases, and play patterns back — recurring questions, product gaps.
• Build the customer relationship with decision-makers during the onboarding and hand it over to CS with the stakeholder map documented.

Skills

SaaS implementation

Supplier management

Procurement

Supply chain compliance

Budget discipline

Scope discipline

Business-fluent English

German and/or Spanish

Low travel (<10%)

Tools

ERP systems

Supplier master data

Job description

osapiens in Madrid is seeking a Senior Onboarding Consultant to lead complex supplier onboarding in our Supplier Intelligence & Procurement practice. You will own end-to-end onboarding scoping, configuration, data integration, and go-live for major accounts.

In this hybrid role (3 days in office), you will manage budgets, push back on non-go-live scope, and build reusable onboarding content. Fluent English is required; German or Spanish is a strong plus, with travel below 10%.