Senior Manager Product and Content Compliance

Miravia; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

Miravia, based in Madrid, seeks a Senior Manager, Product & Content Compliance to safeguard listings and user-generated content while balancing growth with evolving legal mandates. You will drive policy development, automate detection, and lead a cross-functional team across Legal, Product, and Engineering to enforce compliance for EU markets.

The role requires 4+ years in compliance, a Bachelor’s degree, and fluency in English; Spanish is a strong plus.

Qualifications

• 4+ years in compliance, trust & safety, or risk management in e-commerce or tech.
• Strong understanding of EU e-commerce regulations (GPSR, DSA, etc.).
• Experience building policies, leading teams, and optimizing workflows.
• Fluent in English (written and spoken); Spanish is a strong plus.
• Problem-solving skills to navigate complex compliance challenges with a business focus.
• Bachelor's degree in Law, Business, Technology, or related field.

Responsibilities

• Develop and execute product and content compliance strategy and SOPs.
• Lead detection, review, and action on prohibited/illegal product listings.
• Create and enforce seller policies aligned with EU regulations.
• Design smart detection rules for high-risk items and ensure scalable accuracy.
• Oversee manual reviews of listings, appeals, and seller reports.
• Collaborate with Legal, Product, and Engineering to implement new requirements.
• Monitor and moderate prohibited UGC in line with laws and guidelines.
• Establish content policies and moderation workflows balancing safety and user expression.
• Build detection systems for harmful content while reducing false positives.
• Lead cross-functional compliance projects and report to senior leadership.

Skills

Policy development

Team leadership

Regulatory risk analysis

English proficiency

Education

Bachelor's degree in Law, Business, Technology, or related field

Job description

About Miravia

Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your role

We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates.

Key Responsibilities

• Product Compliance Strategy & Execution
• Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight.
• Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards.
• Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy.
• Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports.
• Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions.
• Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements.

User-Generated Content (UGC) Compliance

• Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines.
• Establish content policies and moderation workflows, balancing user expression with safety.
• Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives.
• Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution.
• Partner with Product and Data teams to implement UGC compliance tools.

Cross-Functional Leadership

• Advise senior leadership on compliance risks, trends, and mitigation strategies.
• Drive process improvements through data analysis, automation, and stakeholder feedback.
• Manage compliance-related projects end-to-end, ensuring alignment with business goals.

Requirements

• 4+ years in compliance, trust & safety, or risk management (e-commerce or tech preferred).
• Deep understanding of EU e-commerce regulations (e.g., GPSR, DSA, etc).
• Operational Excellence: Proven ability to build policies, manage teams, and optimize workflows.
• Fluent in English (written/spoken); Spanish proficiency is a strong plus.
• Problem-Solving: Ability to navigate complex compliance challenges with a business-centric approach.
• Bachelor’s degree in Law, Business, Technology, or related field.

Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!