Senior Manager Operations - Supply Chain

Media Markt; Getafe; On-site; EUR 90,000 - 120,000; Full time

Job summary

MediaMarkt is seeking a Senior Manager Operations - Supply Chain to lead the Last Mile 2MH operation in Spain. You will own strategy, cost efficiency, service quality, and team performance, driving end-to-end performance across the network.

Based in Getafe/Pinto area, you will manage a team of five, negotiate with 4PL, monitor KPIs, and deliver continuous improvements while aligning with company goals and customer expectations.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or related field.
• Master's degree in Supply Chain Management, Operations or Business Administration is a plus.

Responsibilities

• Lead the end-to-end Last Mile 2MH operation strategy and performance.
• Own the 2MH transport budget: forecast, monthly tracking and year-end closing.
• Negotiate and renew carrier contracts; manage carrier network and SLA compliance.
• Monitor KPIs and drive root-cause analysis for continuous improvement.
• Lead a team of 5 direct reports and foster cross-functional collaboration.

Skills

Leadership

Cost control

KPI management

Operations excellence

People management

English proficiency

Education

Bachelor's degree in Supply Chain

Master's degree in related field

Job description

Tus tareasAs Senior Manager of Supply Chain, your mission is to lead the end-to-end Last Mile 2MH operation, owning its strategy, cost efficiency, service quality, and team performance to ensure operational excellence and continuous improvement across the network.Define and lead the Last Mile 2MH strategy: carrier mix, coverage by area and service model.Ownership of the 2MH transport budget: forecast, monthly tracking and year-end closing.Lead the strategic relationship with the 4PL: SLA negotiation, business reviews and escalation.Negotiate and renew carrier contracts; manage the carrier network across all UHs.Supervise Maykel and the own technical teams delivering and installing 2MH products.Coordinate with the UH Manager to align preparation capacity with delivery commitments.Validate and approve all transport invoices and 4PL billing.Monitor NPS and delivery KPIs; lead root-cause analysis and improvement plans.Ensure 4PL and carrier SLA compliance; manage penalties with evidence.Lead team development: set objectives, provide feedback and build long-term capability.Drive continuous improvement across Last Mile 2MH operations and processes.Tu perfilBachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field.A Master's degree in Supply Chain Management, Operations, or Business Administration will be considered a plus.Solid professional experience in last mile operations, logistics, or supply chain management, preferably in complex and fast-moving environments.Strong understanding of operational KPIs, cost control, and service quality management.Advanced English level (spoken and written).Strong proactive mindset.High adaptability to change, thriving in fast-paced and evolving operational environments.Proven leadership and people management skills, with experience managing 5 direct reports and leading cross-functional collaboration.Strong analytical and operational mindset, with a focus on cost, quality, and continuous improvement.Ability to manage end-to-end operational performance while maintaining high standards of service and team engagement.Sobre nosotrosDo you want to be part of the future of retail? Let's Go!At MediaMarkt, \"Let's Go!\" is more than a slogan, it's an attitude. We are passionate about technology and want to inspire both our customers and our team. We are looking for talent to share this passion and build together the shopping experience of the future, with more than 7,000 people in Spain.About MediaMarktMediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with more than 1,000 stores in 11 countries and a global team of more than 52,000 people. In Spain, we have 112 establishments, an online store, a Logistics Center and Service Hub in Pinto (Madrid), and our Head Offices in El Prat de Llobregat (Barcelona).Every day we work to be our customers' first choice as a trusted omnichannel retailer, offering tailored solutions in a world guided by technology. Our success is based on constant adaptation to new consumer trends, a wide variety of products, services and solutions, and providing a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy in society and the environment.The best solutions emerge when diverse perspectives come together. That's why at MediaMarkt we value diversity, promote equal opportunities and foster inclusion, creating an environment where everyone can develop and contribute their talent. Thus, we work to be the leading company as The Experience Champion within the consumer electronics sector.Join our team and together let's build a diverse, innovative and exciting future! Let's Go!Job InfosLocation: PintoService Pro 360Department: HQ - OthersEntrylevel: ManagersType of Employement: Tiempo CompletoWorking Hours:40

Senior Manager Operations - Supply Chain Getafe, Kingdom Of Spain, ES