Senior Manager Omnichannel Engagement

Theron Solutions; Madrid; On-site; EUR 70,000 - 90,000; Full time

Job summary

Theron Solutions is looking for a candidate with 10-15 years of extensive business experience, especially within omnichannel delivery and operations in the Healthcare sector. The ideal individual will be skilled in digital production and marketing tactics.

The position emphasizes strong relationship management, analytical skills, and effective communication with both technical and non-technical audiences. Attention to detail and project management experience are essential.

Qualifications

• 10-15 years of business experience including 5 years of omnichannel delivery or operations experience in the Healthcare industry.
• Strong ability to build and manage customer relationships.
• Deep understanding of digital marketing tactics and enabling technology platforms.
• Experience managing multiple, large-scale programs.
• Strong communication skills with diverse audiences.
• Robust analytical skills to improve operational performance.
• Excellent planning and time management skills.

Skills

Omnichannel delivery

Digital production expertise

Customer relationship management

Digital marketing tactics

Analytical skills

Project management

Presentation skills

Organizational skills

Job description

Qualifications

• 10-15 years of business experience including 5 years of omnichannel delivery or operations experience with expertise in digital production (e.g., web development) and campaign management activities in the Healthcare industry; Pharma experience is a bonus
• Strong ability to build and manage/grow customer relationships, and navigate complex buying and decision-making environments
• Deep understanding of digital marketing tactics (websites, email, paid media, social media, SEO/GEO, mobile apps, etc.) and the technology platforms that enable them
• Experience managing multiple large-scale programs with complex and heterogeneous technology landscapes
• Strong written and verbal communication skills, with proven ability to communicate with technical and non-technical audiences alike
• Robust analytical skills to evaluate operational performance and identify efficiencies or areas for improvement
• Excellent project, program, and portfolio management skills in a digital domain, with attention to detail, urgency, and a solution-oriented mindset
• Skilled relationship-builder and cross-functional collaborator, able to manage priorities and drive results across internal and external stakeholders
• Experience creating detailed reports and delivering presentations to senior audiences
• Excellent planning, organizational, and time management skills
• Ability to travel

EOE

Our client is an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, age, disability, sexual orientation, gender identity, marital status, military service, genetic information, or any other status protected by law.