Jefe De Pmo Y Transformación Global It

Entelgy; Madrid; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Roche Madrid seeks a seasoned Business Analysis & Requirements Management professional to drive omnichannel engagement initiatives across affiliates. You translate complex business needs into actionable user stories, collaborate with product, engineering, data teams and external partners, and guide backlog refinement in an agile environment.

You will identify opportunities to improve adoption, efficiency and user experience, support workshops, onboarding, and measurement activities to evaluate

Qualifications

• 5+ years of experience in Business Analysis or related domains.
• Experience gathering and translating requirements into scalable technology solutions.
• Strong stakeholder management in large-scale enterprise programs.
• Familiarity with Agile delivery and cross-functional collaboration.
• Knowledge of omnichannel engagement and customer journey concepts; AEP/AJO familiarity.

Responsabilités

• Gather, analyze, and document business requirements for omnichannel engagement.
• Translate requirements into user stories, flows, and acceptance criteria.
• Facilitate workshops with global and affiliate stakeholders.
• Support testing, validation, and dependency management across teams.
• Drive continuous improvement and governance practices.

Connaissances

Business Analysis

Stakeholder Management

Agile Delivery

Cross-functional Collaboration

Communication & Organization

Formation

University degree

Outils

Adobe Experience Platform (AEP)

Adobe Journey Optimizer (AJO)

CRM systems

Marketing Automation

Description du poste

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Description

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements for omnichannel engagement, customer journeys, audience segmentation, and activation use cases.
• Translate business needs into user stories, process flows, functional requirements, and acceptance criteria.
• Facilitate workshops, discovery sessions, and requirement gathering activities with global and affiliate stakeholders.
• Support backlog refinement and prioritization activities with Product Owners and delivery teams.

Affiliate Engagement & Omnichannel Adoption

• Act as a key point of contact for affiliate teams adopting omnichannel capabilities.
• Understand affiliate business processes, pain points, and market-specific requirements.
• Support onboarding activities, capability demonstrations, training sessions, and business readiness efforts.
• Identify opportunities to improve adoption, operational efficiency, and user experience.

Cross‑Functional Collaboration

• Partner with Product Owners, Solution Architects, Engineers, Data Teams, and Vendors to ensure business requirements are clearly understood and implemented.
• Support testing, validation, and user acceptance activities.
• Help manage dependencies across business, process, data, and technology workstreams.

Continuous Improvement

• Analyze business processes and identify opportunities for optimization and standardization.
• Contribute to documentation, governance practices, templates, and best practices.
• Support reporting, insights, and measurement activities to evaluate business outcomes and adoption.

Who You Are

Experience

• 5+ years of experience in Business Analysis, Consulting, Product Delivery, CRM, Marketing Technology, Omnichannel Engagement, or Digital Transformation domains.
• Experience gathering, analyzing, and documenting business requirements and translating them into scalable technology solutions.
• Strong stakeholder management skills with experience working in large‑scale enterprise transformation or digital engagement programs.
• Experience operating within Agile delivery environments and collaborating across product, engineering, and business teams.
• Strong understanding of omnichannel engagement, campaign execution, customer journeys, audience segmentation, and activation workflows.
• Familiarity with Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), CRM and Marketing Automation ecosystems, customer journey orchestration, segmentation, and activation concepts.
• Experience coordinating cross‑functional teams, external vendors, and implementation partners.
• Ability to manage dependencies across business, product, architecture, data, and engineering teams.
• Strong execution, facilitation, and operational coordination skills.
• Excellent communication and organizational skills, with the ability to work effectively with business stakeholders, technical teams, and external partners.
• Comfortable navigating global and matrixed environments.

What Success Looks Like

• Successful onboarding and adoption of omnichannel orchestration activities across affiliate markets.
• Clear, actionable business requirements that enable efficient delivery.
• Strong alignment between affiliate needs and technology solutions.
• Improved business processes and operational efficiency.
• Positive stakeholder feedback and measurable adoption of omnichannel capabilities.

Education

University degree required. Relevant certifications in Agile, Product Ownership, Adobe, CRM, or Marketing Technology platforms are a plus.

Why Join Us

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.