Senior Manager Customer Support

Analog Devices, Inc.; Cárcer; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Un establecimiento de renombre busca un Supervisor de Restaurante apasionado por la gastronomía. En esta emocionante posición, serás responsable de garantizar una experiencia excepcional para los comensales, supervisando las operaciones del comedor y colaborando con el equipo de cocina y el sommelier. Si tienes una actitud proactiva y un fuerte enfoque en la calidad del servicio, esta es una oportunidad perfecta para ti. Únete a un entorno dinámico donde tu pasión por la gastronomía puede brillar y hacer una diferencia en la experiencia de los clientes.

Formación

• Mínimo 3 años de experiencia en restaurantes de alta gama o con estrellas Michelin.
• Conocimiento profundo de la gestión y coordinación de restaurantes de alta gama.

Responsabilidades

• Supervisar y coordinar las operaciones diarias del restaurante.
• Gestionar la atención personalizada a los clientes en el servicio.

Conocimientos

Gestión de Servicio

Comunicación Efectiva

Trabajo en Equipo

Atención al Cliente

Conocimiento de Vinos

Descripción del empleo

Michelin-starred restaurant by Álvaro Salazar, is located in the heart of the Cap Vermell Grand Hotel, a majestic 5-star Grand Luxury resort awarded a Michelin Key. This hotel, with 142 rooms, spans 5 hectares and emulates a charming traditional mountain village, infused with local art and Balearic culture. Situated in an independent building belonging to the hotel, the restaurant sets the tone with its name (from the Latin "devour") and a deep desire to explore global cuisine. In its appealing gastronomic spaces with high ceilings, discover the culinary philosophy of chef Álvaro Salazar, a man whose efforts revolve around a single idea : to create a cuisine without restrictions, committed to the environment and his Mediterranean roots.

Job Description :

As a Restaurant Supervisor at VORO By Álvaro Salazar, you will be responsible for overseeing and coordinating the operations of the dining room, ensuring an exceptional experience for our guests. You will work closely with the kitchen team and dining staff to maintain the highest standards of quality and service. Additionally, you will play a key role in managing the service section and dining room service, as well as collaborating closely with the sommelier team to ensure a complete and high-level experience.

Responsibilities :

• Supervise and coordinate the daily operations of the restaurant, ensuring efficiency and a smooth flow of service.
• Manage the service section, ensuring each guest receives personalized attention in a timely manner and at the highest quality level.
• Ensure total customer satisfaction through exceptional service and attention to detail in every interaction.
• Work closely with the sommelier team to offer pairings and wine recommendations that perfectly complement the culinary experience.
• Manage the dining room team, ensuring each member meets established standards and maintains a professional and dynamic environment.
• Oversee the correct execution of service protocols, from welcoming guests to bidding them farewell.
• Coordinate and supervise the restaurant's mise-en-place.
• Manage the inventory of utensils and equipment, ensuring their proper care.
• Train and motivate the team to guarantee a positive, customer-oriented attitude.
• Ensure compliance with hygiene and food safety regulations.

Requirements :

• A minimum of 3 years of experience in a similar position, preferably in high-end restaurants or Michelin-starred establishments.
• In-depth knowledge of the operations of a high-end restaurant, including service management and coordination.
• Leadership skills, effective communication, and teamwork.
• Ability to work under pressure in a high-demand environment.
• Fluent in English and Spanish (other languages are a plus).
• Positive attitude, customer-oriented, with a strong focus on quality.

If you are passionate about gastronomy, with a proactive attitude and a commitment to providing excellent service, we want to meet you!

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