Senior M365&VIVA Engineer

Concentrix; Cádiz; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative technology solutions provider is seeking a Senior M365&VIVA Engineer to lead technical support for enterprise customers. The ideal candidate will have at least 5 years of experience with Office 2016/M365 Apps and be fluent in Spanish. This full-time role involves providing consulting, troubleshooting, and ensuring the optimization of IT environments. Join the team to help transform the customer experience through technology.

Formación

• 5+ years of Office 2016/M365 Apps related experience covering on-premises and cloud solutions.
• Experience with deployment, configuration, and licensing of Office applications.
• Technical support in Office installation, modification, and troubleshooting.

Responsabilidades

• Provide technical leadership and consulting for customers in IT environments.
• Ensure systems availability and resolve critical issues for enterprise customers.
• Conduct migrations and offer support for Office apps and environments.

Conocimientos

Fluent Spanish

Proficient in English

Technical Expertise with VIVA

Office 2016/M365 Apps related experience

Ability to handle customer issues

Descripción del empleo

Job Title:

Senior M365&VIVA Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Description M365 Apps

Introduction

Customer Engineers provide technical leadership for customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.

What we do best: Customer Engineers provide multiple services to our Enterprise customers to increase systems availability, resolve important issues, and improve the health of our customers' environments.

We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong, we provide rapid on-site expertise to resolve important situations.

Requirements

• Fluent Spanish
• Proficient in English
• Handle customer important issues and work in difficult situations
• Technical Expertise with VIVA
• Technical Expertise Required 5+ yearsofOffice 2016/M365 Apps related experience covering the following:
• Good understanding in on-premises Office LTSC Versions/M365 Apps and Architecture for Windows
• Basic understanding in on-premises LTSC Versions/M365 Apps for Mac
• Deep in environment specific scenarios with third party Add-Ins and VBA Macros
• Profound Knowledge:
• Deployment and Configuration
• Licensing of perpetual and subscription versions and activation
• Maintenance within fixed and modern lifecycle policy
• Focus areas:
• Local group policies
• Cloud policies
• Cloud Update
• Desktop apps
• Tool-based Office 3rd level troubleshooting: installation, modification, sign-in, activation, licensing update, reliability, performance
• Tool-based Outlook 3rd level troubleshooting: network, connectivity, reliability
• Further Knowledge:
• M365 Apps Admin Center capabilities
• M365 Apps deployment options (GPO/MECM/Intune/Autopilot)
• Cloud apps, Integrated apps, Enterprise apps
• Office for the web apps (Word, Excel, PowerPoint, Outlook)
• Experience in migration projects
• On-premises to on-premises: Office LTSC 2016/2019 to Office LTSC 2021/2024
• On-premises to evergreen: Office LTSC to M365 Apps for Enterprise
• Migrate from MSI-based to C2R-based installations
• Migrate patch management from on-prem to Cloud Update
• Migrate configuration management from on-prem to cloud (Cloud Policy/Intune)
  

Location:

ESP Work-at-Home

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1642019