Senior M365 Technician

JR Spain; Valencia; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A technology service provider in Valencia is seeking an M365 Technical Support specialist to manage and implement M365 services. The ideal candidate should have at least 8 years of IT experience, with hands-on expertise in Microsoft 365 administration, including Exchange and Teams. Key responsibilities include managing tenant configurations, troubleshooting technical issues, and optimizing processes for improved customer satisfaction.

Formación

• At least 8 years of relevant IT experience.
• Hands-on experience as a global administrator for Microsoft 365 tenant.
• Experience migrating projects to Microsoft 365 and tenant-to-tenant migrations.

Responsabilidades

• Provide M365 tenant administration and management.
• Support the evolution of M365 services and contribute to design and implementation of new features.
• Draft technical documentation related to M365 services and procedures.

Conocimientos

Microsoft Exchange

MS Teams

SharePoint Online

OneDrive

PowerShell

Troubleshooting

Scripting

Educación

Secondary school diploma

Microsoft M365 Certification

ITIL certification

Descripción del empleo

Purpose of the Position: The purpose of the position is to provide M365 technical support within the Unite Digital Workplace Services Unit (DSDW), including supporting the team on the implementation and ongoing support of M365 services for UNICC and its clients.

Objectives of the Programme: The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities: The incumbent will work under the direct supervision and guidance of the Head, Unite Digital Workplace Services Unit (DSDW) within the Digital Solutions Centre Division (DS). The incumbent could be requested to do any other tasks of similar level in related fields. Under guidance, the duties include:

1. Provide M365 tenant administration and management, including configuration according to governance and best practices.
2. Implement, manage, and maintain standard configurations, monitoring and analysis tools.
3. Identify technical problems, propose and implement solutions.
4. Participate in developing solutions tailored to internal and external stakeholders, and communicate trends to management.
5. Support the evolution of M365 services by contributing to design and implementation of new features.
6. Collaborate with other technical teams such as Information Security, Architecture, and Service Management.
7. Improve internal efficiency and customer satisfaction by optimizing processes and tools.
8. Draft technical documentation related to M365 services and procedures.
9. Stay informed of Microsoft 365 best practices, new trends, and evaluate their adoption.
10. Provide ad hoc support within the team or other teams as needed, including participation in special projects or short-term support for service delivery.

Experience and Skills required:
- At least 8 years of relevant IT experience, including 1 year in Cloud and M365 solutions.
- Hands-on experience as a global administrator for Microsoft 365 tenant.
- Knowledge of Microsoft Exchange, MS Teams, SharePoint Online, OneDrive, Power Platform, MS Defender, Yammer.
- Experience migrating projects to Microsoft 365 and tenant-to-tenant migrations.
- Skills in scripting, especially PowerShell and MS Graph.
- Ability to analyze, troubleshoot, and resolve technical issues.
- Good knowledge of MS Active Directory / Azure Identity.

Desirable:
- Exposure to ISMS (ISO 27001), ITIL, and other standards.
- Knowledge of SMTP Relay, Mail Gateway, Spam and Virus filtering.
- General architecture, deployment, and administration methodologies including systems configurations, networking, OS administration, visualization, monitoring, and security.

Education:
- Essential: Secondary school diploma.
- Desirable: Microsoft M365 Certification, other Microsoft Certifications, ITIL certification.

Languages:
- English: Expert level required.

UNICC Global Competencies:
- Teamwork, Communication, Respect for diversity, Producing results, Adaptability, Self-management.