Senior/Lead Presales Engineer (Fluent Es & En Required)

TN Spain; Madrid; Presencial; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior/Lead Presales Engineer to enhance customer experiences through innovative technology solutions. In this role, you will collaborate with cross-functional teams to develop and implement cutting-edge CX solutions, gaining hands-on experience in system architecture and integrations. Your contributions will help transform the customer experience landscape, making a significant impact on how brands engage with their consumers. If you're passionate about technology and eager to learn, this is the perfect opportunity for you to grow in a dynamic environment.

Formación

• Basic knowledge of CX platforms and CRM systems.
• Understanding of API integrations and system architectures.

Responsabilidades

• Assist in documenting system architectures and identifying integration requirements.
• Conduct research on CX technologies and automation tools.

Conocimientos

Analytical Skills

Troubleshooting Skills

Communication Skills

API Integrations

Basic Knowledge of CX Platforms

Educación

Bachelor's Degree in a related field

Herramientas

CRM Systems

Cloud Solutions

CX Technologies

Descripción del empleo

Job Description:

We are open to Mid, Senior, and Lead level candidates for this role.

About us: Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team: We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers. This team will be responsible for deeply understanding the clients' needs and crafting holistic, end-to-end, tech and AI-enabled CX solutions to ensure our clients can deliver best-in-class customer experiences. You'll work in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions and support Atento’s shift from call center solutions to a tech-driven holistic CX solutions provider.

About the job: As a Senior/Lead Presales Engineer, you will assist in developing and implementing technology solutions that enhance customer experiences. You will gain hands-on experience in system architecture, integrations, and platform evaluations while supporting senior architects and IT teams in delivering seamless digital solutions.

Key Responsibilities:

1. Technical Support: Assist in documenting system architectures and identifying integration requirements.
2. Platform Research: Conduct research on CX technologies, CRM solutions, and automation tools.
3. Implementation Assistance: Support the deployment and testing of CX systems, ensuring alignment with technical requirements.
4. Data & API Integrations: Help configure middleware and support API integration efforts.
5. Cross-Team Collaboration: Work closely with architects, consultants, and IT teams to gain experience in CX technology solutions.

Qualifications:

• Basic knowledge of CX platforms, CRM systems, and cloud solutions.
• Understanding of API integrations and system architectures.
• Strong analytical and troubleshooting skills.
• Good communication skills and eagerness to learn from senior team members.
• Some exposure to client-facing interactions and technology implementation.
• Fluent in English and Spanish.