Senior Lead Developer

Timup; Comunidad Valenciana; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative startup is seeking a dedicated Onboarding and Customer Success Specialist to enhance client satisfaction in the vacation rental sector. In this full-time role, you will guide new clients through the setup process, ensuring they receive unparalleled support and service. Your proactive approach and exceptional communication skills will create a positive experience for clients, while your technical savvy will help streamline onboarding processes. Join a dynamic team that values collaboration and offers a flexible working environment, allowing you to thrive in your career and make a significant impact in the fast-paced world of property management.

Servicios

Competitive Salary

Remote Work Flexibility

Comprehensive Training

International Team Experience

Formación

• Experience in client onboarding or customer service, ideally in tech or travel.
• Fluent in English and Spanish, with strong communication skills.

Responsabilidades

• Guide new clients through the setup process for a seamless introduction.
• Conduct training sessions and offer ongoing support to clients.

Conocimientos

Client Onboarding

Customer Service

Communication

Problem-Solving

Relationship-Building

Technical Savvy

Educación

Experience in Property Management

Herramientas

Ticketing System

Email Communication

WhatsApp

Descripción del empleo

Professional

Hostify is a fast growing startup company providing a cloud solution for managing Airbnb properties and vacation rentals. With our rapid expansion into the EMEA market, we are looking to expand our team in order to better serve and support our customers around the world.

We have simple but agile processes, combined with a friendly and encouraging atmosphere. We play as a team and are determined to provide world class services to our customers, exceeding their expectations whenever possible. At Hostify, every team member’s contribution is vital to our collective success.

Role Description

This is a full-time role for an Onboarding and Customer Success Specialist at Hostify. In this pivotal role you will ensure our clients in the vacation rental and Airbnb sectors receive unparalleled support and service, enhancing their success and satisfaction with our platform. Your contribution is critical to welcoming new clients to the Hostify family.

Responsibilities

1. Guide new clients through the setup process, ensuring a seamless and positive introduction to our platform.
2. Use advanced internal tools to streamline client setup and migration, ensuring a smooth start.
3. Conduct training sessions to empower clients with the knowledge and tools for success.
4. Serve as the first point of contact for new clients, offering support and resolving queries through our ticketing system, email and WhatsApp.
5. Collaborate closely with the development team to relay client feedback and ensure the product continuously evolves to meet client needs.
6. Proactively monitor and address any onboarding issues, facilitating a smooth transition for clients.
7. Regularly collect and analyze client feedback to improve the onboarding experience.

Requirements

1. Experienced in client onboarding, customer service, or a similar role, ideally within the tech or travel industry. Must have a background in a Property Management Company.
2. Adept at managing and executing client-facing activities, with a knack for making technical information accessible to non-technical users.
3. A proactive problem-solver with a customer-first mindset.
4. Exceptional at communication and relationship-building, capable of creating a positive experience for every client.
5. A quick learner who is technically savvy, comfortable with multitasking and thriving in a dynamic environment.
6. Fluent in English and Spanish, both verbally and in writing. Proficiency in additional languages is a significant plus.
7. A true team player, eager to contribute to a collaborative and inclusive team environment.

What We Offer

1. A competitive salary with potential for growth.
2. The flexibility of mostly remote work, with the option for co-working spaces.
3. Comprehensive training to set you up for success.
4. The opportunity to work in an international team, enriching your professional and personal growth.

Join Hostify

If you're passionate about startups, new technologies and eager to make a significant impact in the fast-paced world of vacation rental management, we'd love to hear from you.

We guarantee the confidentiality of all applications. Only candidates selected for further consideration will be contacted.