Senior Key Account Manager - Spain - M / F / D

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission :

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

THE TEAM

We are looking for a skilled Senior Key Account Manager (KAM) to join our Sales team and oversee our relationship with our Spanish clients.

As Key Account Manager, you will be responsible for contract renewals, upselling and cross selling your customers portfolio. You will also be responsible for obtaining and maintaining long term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of website optimization.

The ideal candidate will be able to build strong relationships with strategic customers and identify new business opportunities in their portfolio (expansions, new products, etc.). You will be able to identify the needs and requirements to promote our solutions and achieve mutually beneficial collaboration.

Collaboration tools : Slack, Jira, Confluence, and more

Travel : occasional travel to client sites or team-building events

YOUR MISSION

• Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform (more than 2M€)
• Acquire a thorough understanding of key customer needs and requirements
• Propose solutions that meet the client’s objectives and changing demands
• Ensure the correct products and services are delivered to customers in a timely manner
• Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and manage complaints in order to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Search for new business opportunities (new entities and product needs) on existing portfolio

WHAT YOU'LL BRING

• Bachelor’s Degree or equivalent experience
• At least 7 years of experience in a sales function of B2B platforms or consulting and proven network in the Spanish market, good knowledge of digital marketing
• Proven experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
• Exceptional presentation skills, outstanding and effective communication skills (oral and written) in English and Spanish; Italian is a plus
• You must have excellent negotiation techniques and you are used to dealing with decision makers, mostly Heads of Marketing and Product Departments
• The ability to draft clear and concise reports and presentations
• Experience working with Salesforce.com

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a real impact : directly influence our success and be a player in the company's growth
• Ownership & autonomy : we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
• International culture : collaborate with a diverse, global team across 8 countries
• Accelerate your career : we offer vast opportunities for professional development, education, and upward mobility
• Flexible work : enjoy a balanced work schedule, with up to 3 days of remote work per week

DETAILS

• Contract : permanent (full-time)
• Remote : hybrid, with up to 3 remote days per week