Senior Key Account Manager

Global Blue; Barcelona; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the FinTech and Digital Payments sector is seeking a Mid-Senior level Key Account Manager. This role involves managing merchant portfolios, achieving sales targets, and enhancing customer relationships. The ideal candidate will possess strong communication and negotiation skills, along with a proven track record in account management. Join a dynamic team dedicated to improving the shopping experience worldwide.

Formación

• 4-5 years’ experience in account management, ideally in FMCG, retail, or financial services.
• Proven experience in winning and developing new business.

Responsabilidades

• Manage and develop an assigned merchant portfolio.
• Delivery of sales targets and new business targets.
• High level Relationship Management.

Conocimientos

Communication

Negotiation

Time Management

Relationship Management

Herramientas

CRM

Descripción del empleo

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Global Blue

HR Talent Acquisition & Employer Branding Specialist @ Global Blue | FinTech | Digital Payments | Retail

Company Overview :

We firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.

Our diverse community of over 2,100 employees represent more than 80 nationalities across 54 countries.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey!

Nature and aim of Key Account Manager position

The holder of this position is responsible for managing and developing an assigned merchant portfolio selling a range of Global Blue Products and Services including – Financial Services : Tax Free Shopping (TFS), Currency Choice (DCC). Account Development products including - Marketing Services, Business Intelligence and Training Programs at both clients Head Office and Store level. Also to attract and gain new Business Accounts.

Main duties and responsibilities

• Delivery of sales targets
• Delivery of new business targets and cross sell GB products to existing accounts
• Delivery of account specific contractual obligations
• High level Relationship Management
• Creation and delivery of account plans for all accounts
• Monitor and manage debts level of assigned accounts and minimise bed debts exposure
• Improve merchants knowledge and expertise with our services
• Accurate use of our ‘CRM’ system to plan, record and report account specific activity

Accurate account management delivering at Store Level objectives :

• Delivery of account specific contractual obligations & agreed activities at store level
• Delivery of all in-store staff training on Tax Free, Currency Choice
• Support of terminal installations
• Maximize TFS business (Issue Ratio and Refund Ratio management)
• Maximize DCC business (Hit Rate management)
• Business Statistics analysis, presentation, discussion and action with Store Managers on a regular basis as agreed by Sales Manager
• Action plans and store visits in line with company segmentation model
• Accurate use of CRM to plan, record and report account specific activity

Main KPI’s

• Net Turnover TFS, CC, Media, GB Online
• CC Hit Rate
• New business for TFS, CC, Media
• Cross selling to existing accounts

Relates to / cooperates with

• Main Function interactions :

Country Manager, Sales Manager, Marketing Manager, Partner Relationship Manager & Merchant Services Manager

• Main cross - Function interactions :

Media, Marketing

Required

• 4-5 years’ experience of account management ideally in the FMCG, retail or financial services
• Proven experience of winning and developing new business
• Strong interpersonal, verbal and oral communication skills.
• The ability to learn on a steep learning curve.
• Driven and enthusiastic individuals, who can use their own initiative.
• The skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needs.
• Strong negotiation and influencing skills
• Good use of time management skills, can demonstrate ability to prioritize
• Results-orientated with a proven track record of achieving targets.
• Good organizational skills with the ability to work for periods unsupervised.
• Ambitious and hardworking, with a genuine hunger for success.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

Software Development

Referrals increase your chances of interviewing at Global Blue by 2x

Sign in to set job alerts for “Key Account Manager” roles.

J-18808-Ljbffr