Senior IT Systems Engineer

Descripción del trabajo

Skills you need

Knowledge of the following is a mandatory requirement:

• Microsoft Windows Server 2012 – 2019.
• Microsoft technologies and services: AD, DNS, DHCP, GPO’s, Failover clustering, DFSN / R.
• Certificate management.
• Patching Windows servers using WSUS.
• Citrix XenApp / XenDesktop or higher.
• Citrix Web Interface and Citrix Storefront.
• Citrix Provisioning Services & MCS SDX, MPX, VPX (Application virtualization, Desktop virtualization, etc).
• Operational understanding of ITIL processes.
• Ability to systematically troubleshoot, research and diagnose root cause for an incident or problem.
• Very good communication skills, both oral and written, in English.

Knowledge of the following are desirable and advantageous:

• Microsoft Windows Server 2022.
• Citrix Cloud Services (DAAS).
• Awareness of monitoring tools – Xymon, Manage Engine, Splunk.
• Scripting – PowerShell.
• Cloud – Azure.
• Additional language desirable – German.

Qualification / Certification:

• 6+ years of previous technical experience in a similar role.
• Graduate / Engineering or equivalent experience in IT.
• Certified or pursuing certification in: Citrix CCP or CCE. Relevant Microsoft learning pathways.
• ITIL Foundation.

Key Responsibilities:

• Deliver third-line technical support and infrastructure projects.
• Troubleshoot and resolve complex issues.
• Maintain technical knowledge and expertise associated with applications specific to individual customers.
• Progress service calls to a satisfactory conclusion, using the preferred call management system (ServiceNow). Handling escalated calls to resolution.
• Proactively progress and update tickets to a satisfactory resolution incorporating best practices.
• Ensure internal and contractual SLAs are maintained.
• Understand and comply with all customer and Getronics processes and procedures.
• Manage projects tasks to meet pre-defined targets.
• Write and maintain service & technical operational processes and procedures.
• Identify and escalate all service-related risks and issues and their impact to the Team Leader.
• Contribute to major incident reports and root cause analysis, identifying opportunities for service improvements and implementing these where appropriate.
• Implement changes following the change process.
• Ensure timesheets are completed weekly with appropriate project codes.
• Support Presales and Solution Architecture in bids for new business.
• On-call (nights and weekends).

We offer:

• You will be able to create your own training plan, selecting your own content from a platform with more than 15,000 options at your fingertips, among which you will find content about the latest technologies, agile methodologies, personal finances or mental health, among many other options.
• Stability, since you will be part of a company with 130 years of history and 4,000 employees in 23 countries, of which 1,800 are in Spain.
• Professional growth. You will have access to all Getronics vacancies in case you want to take a leap in your career. In addition, we offer you GetLead, a program designed to accompany our future leaders along the way.
• You will be part of a great team with which to grow day by day.
• You will be able to benefit from flexible retribution so that you can benefit from what best suits your needs: restaurant ticket, daycare, transportation, private insurance…
• You will enjoy a flexible schedule so that you can balance your professional and personal life.