Senior IT Service Owner — Enterprise Java Apps

Julius Baer; Madrid; On-site; EUR 80,000 - 110,000; Full time

Job summary

Julius Baer seeks an experienced IT Service Owner to oversee a critical Java/Jakarta EE based application ecosystem in Madrid. You will own service health, drive incident resolution, and coordinate with business, development, and infrastructure teams to ensure reliable operations and continuous service improvement.

The role emphasizes strong stakeholder management, analytical thinking, and a proactive operational mindset across production releases, DR tests, and environment management.

Qualifications

• Proven experience in an IT Service Owner, Application Manager, Application Support Lead, or Service Management role.

Responsibilities

• Own the operational performance, availability, stability, and continuous improvement of the application landscape.
• Manage and coordinate major incidents, problem management, root cause analysis, and service restoration activities.
• Act as the primary point of contact for business stakeholders regarding service health, risks, and operational issues.
• Coordinate L3 support activities and collaborate with development teams on complex technical investigations.
• Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
• Lead analysis and troubleshooting across upstream and downstream systems and external dependencies.
• Coordinate application deployments, configuration changes, and production releases using established delivery processes.
• Coordinate Disaster Recovery exercises, penetration testing activities, and production readiness reviews.
• Support database refresh, data anonymization, and non-production environment management activities.
• Drive service improvements through monitoring, trend analysis, automation, and operational best practices.

Skills

IT Service Owner

Application Manager

Application Support Lead

Service Management

Tools

Splunk

Tivoli Monitoring

Job description

Julius Baer seeks an experienced IT Service Owner to oversee a critical Java/Jakarta EE based application ecosystem in Madrid. You will own service health, drive incident resolution, and coordinate with business, development, and infrastructure teams to ensure reliable operations and continuous service improvement.

The role emphasizes strong stakeholder management, analytical thinking, and a proactive operational mindset across production releases, DR tests, and environment management.