Senior IT Helpdesk Technician (Spanish & English

JR Spain; Sevilla; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A company in Spain is seeking an End User Services Technician to join its Business Technology team. This role involves assisting with desktop administration, network maintenance, and providing technical support to employees. Candidates should have a B.S. in relevant fields and a willingness to work flexible hours. Growth opportunities include training programs and tuition reimbursement.

Servicios

Training programs

Tuition reimbursement

Formación

• Willingness to work nights or weekends for maintenance or on-call duties.
• Ability to lift heavy equipment.

Responsabilidades

• Assist with desktop administration across Windows, Linux, and Macintosh systems.
• Maintain IT network and server infrastructure for the company.
• Provide initial technical support to global employees.

Conocimientos

Customer-oriented

Analytical

Problem-solving

Attention to detail

Interest in cloud computing

Educación

B.S. in Engineering, Information Systems, Computer Science, or related field

Descripción del empleo

Here at Appian, we're passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

Our Business Technology team is looking for an End User Services Technician who is customer-oriented, analytical, and interested in partnering with our software development organization on their infrastructure.

Responsibilities include:

• Assist with Windows, Linux, and Macintosh desktop administration
• Maintain Appian's IT network and server infrastructure
• Administer Appian's voice networks
• Improve Appian's productivity capabilities
• Provide initial technical support to Appian's global employees via IT Service Desk cases
• Provide on-call resolution for mission-critical issues and document solutions
• Enhance overall system security, performance, and availability
• Manage the lifecycle of end-user hardware and software inventory
• Administer desktop operating systems
• Communicate effectively both verbally and in writing
• Apply strong problem-solving skills and attention to detail
• Show interest in cloud computing

Tools and resources provided:

• Community rooted in respect, fostering global connections
• Growth and development opportunities, including Appian MBA program, Appian University, Presentation Skills training, and tuition reimbursement

Basic Qualifications:

• B.S. in Engineering, Information Systems, Computer Science, or a related field
• Willingness to work nights or weekends for maintenance or on-call duties
• Ability to lift heavy equipment