Senior Infrastructure Engineer Work From Home

OFG; Barcelona; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A telecommunications company in Barcelona is seeking a support engineer to ensure service availability and continuous improvement. Responsibilities include providing 2nd line operations for Core CS and PS networks, managing incidents, and leading improvement projects. The ideal candidate will have a degree in IT or equivalent, with at least 3 years of experience in network maintenance. This role requires strong analytical, problem-solving, and customer-oriented skills.

Formación

• Experience in ICT operations and maintenance support.
• At least 3 years in Core Network maintenance and operation.
• Specific knowledge of Core CS and Core PS networks and services.

Responsabilidades

• Provide 2nd line operations and maintenance support for Core CS Network.
• Analyze and seek improvements in services and operational results.
• Manage incidents, changes, problems, and performance issues.

Conocimientos

Team player

Analytical skills

Problem-solving skills

Operational awareness

Customer orientation

Educación

Bachelor’s or Master’s degree in IT, Electronics, Telecommunications

Herramientas

Unix

Virtualization tools

Descripción del empleo

We are selecting several profiles for Core CS, Core PS, and VAS support Engineers.

OVERALL PURPOSE OF POSITION

Ensures availability and continuous improvement of services by providing 2nd line operations and maintenance support for the Core CS Network, Core PS Network, and Intelligent Network Services.

MAIN TASKS

• Analyze and proactively seek improvements in services, operational results, and related KPIs.
• Advise management on improvement proposals.
• Advise management on outages and project escalations.
• Actively coach team members and share knowledge to grow the team’s expertise.
• Lead technical taskforces.
• Manage complex projects involving multiple departments.
• Serve as the central contact for complex technical matters within and outside the team.
• Coordinate with other departments for significant changes.
• Lead the resolution of complex issues involving multiple interfaces and platforms.
• Manage incidents, changes, problems, and performance issues.
• Ensure thorough testing of new services involving multiple platforms or vendors.
• Monitor network and platform performance and KPIs.
• Provide risk assessments and transparency on potential impacts.
• Implement changes following the change management process.
• Develop team knowledge and skills.
• Lead improvement projects.
• Support planning and organization within the team.
• Provide 24/7 support through on-call duties.
• Report and present progress on responsibilities.
• Participate in emergency calls with Incident Management.

KNOWLEDGE, EXPERIENCE, AND TECHNICAL SKILLS

• Bachelor’s or Master’s degree in IT, Electronics, Telecommunications, or equivalent experience.
• Experience in ICT operations and maintenance support.
• At least 3 years in Core Network maintenance and operation.
• Specific knowledge of Core CS and Core PS networks and services.
• Expertise in application protocols and database administration.
• Strong Unix and virtualization skills.
• Experience with Core network elements (HLR, HSS, MSC, etc.) from various vendors.
• Experience with services like Voice, VoLTE, VoWIFI, Internet, Roaming, and VAS.

PERSONAL SKILLS

• Team player with analytical and problem-solving skills.
• Operationally aware with a sense of ownership.
• Disciplined in processes, reporting, and administration.
• Capable of working under pressure.
• Customer-oriented with coaching abilities.
• Flexible with working hours, including on-call and night shifts.

LOCATION : Madrid, Spain

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