IBM i Production Support Analyst (L2) - Hybrid Role

Nordex Se; Madrid; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Private Medical Insurance

Educational Development Program

Job summary

Cigna Healthcare is seeking an IBM i / AS400 Production Support Analyst (L2) to provide first-line and Level 2 application support for our mission-critical IBM i applications. The role focuses on incident resolution, monitoring, and operational support within an Agile/ITIL framework.

You will work with cross-functional teams to ensure smooth overnight batch processing and stable transactions, developing deeper IBM i knowledge, SQL skills, and application support capabilities over time.

Qualifications

• Experience supporting applications, business systems, or technology services.
• Familiarity with incident management processes and service requests.
• Exposure to IBM i (AS400) environments is a plus.

Responsibilities

• Manage incidents and requests through ServiceNow and keep stakeholders updated.
• Investigate and diagnose issues using logs, reports, and system information.
• Monitor batch processing and daily operational activities to ensure stability.
• Collaborate with teams to resolve complex incidents and perform root cause analysis.
• Create and maintain knowledge articles and runbooks for sustained support.

Skills

Incident management

ServiceNow

SQL basics

IBM i (AS400)

Batch processing

Agile

ITIL knowledge

Documentation

Education

Degree in IT / Computer Science

ITIL Foundation certification

Tools

ServiceNow

Jira

Monitoring tools

Job description

Cigna Healthcare is seeking an IBM i / AS400 Production Support Analyst (L2) to provide first-line and Level 2 application support for our mission-critical IBM i applications. The role focuses on incident resolution, monitoring, and operational support within an Agile/ITIL framework.

You will work with cross-functional teams to ensure smooth overnight batch processing and stable transactions, developing deeper IBM i knowledge, SQL skills, and application support capabilities over time.