Senior Hotel Receptionist

beBeeProficiency; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A prestigious hospitality company in Madrid is seeking a highly experienced Front Desk Manager to lead their team. The role involves maintaining high customer satisfaction and seamless operations while supervising a team of over 30 members. Candidates should have a minimum of 4 years of relevant experience in a high-end hotel and strong communication skills. The company offers a dynamic work environment with growth opportunities.

Formación

• A minimum of 4 years of experience in a Front Desk Managerial position.
• Proven ability to handle large volumes of guests.
• Excellent communication and interpersonal skills.

Responsabilidades

• Maintain a professional presence within the Front Desk Operations.
• Execute effective issue resolution strategies.
• Champion strong administrative skills and track data.

Conocimientos

Communication skills

Interpersonal skills

Ability to work under pressure

Team management

Proficiency in additional languages

Descripción del empleo

Front Desk Management Opportunity

Front Desk Manager to lead our team.

We are seeking a highly experienced and skilled Front Desk Manager to lead our team.

• A minimum of 4 years of experience in a Front Desk Managerial position or General Manager role in a high-end hotel is essential.
• Proven ability to handle large volumes of guests and supervise a team of 30+ members in Guest Services is required.
• The ideal candidate will possess excellent communication and interpersonal skills, be able to work under pressure and have conversational proficiency in additional languages such as Spanish, Italian, Portuguese, French or German.

Key Responsibilities

• Maintain a professional presence and emergency preparedness within the Front Desk Operations.
• Execute effective issue resolution strategies and hold accountability over team development and performance metrics.
• Champion strong administrative skills and track data on guest counts and desk volume.
• Respond to escalated guest concerns in an upscale, considerate and professional manner.

About the Role

• This is a leadership opportunity for an experienced Front Desk Manager looking to take their career to the next level.
• The successful candidate will be responsible for maintaining a high level of customer satisfaction while ensuring seamless operations.
• We offer a dynamic and supportive work environment with opportunities for growth and development.