Senior Hospitality Professional

beBeeCustomerCentricity; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading hospitality company in Madrid seeks an experienced Front Desk Manager to ensure exceptional service quality and smooth operations. The ideal candidate has over 4 years of managerial experience in boutique or luxury hotels, proficiently manages a high volume of guests, and excels in team leadership. This role demands professionalism and the ability to perform under pressure while mentoring team members.

Formación

• Over 4 years of experience in a Front Desk Managerial or General Manager position in a high-end hotel.
• Proven experience managing over 100 guests.
• Skilled in supervising 30+ team members in Guest Services.

Responsabilidades

• Maintain professionalism and emergency preparedness at the Front Desk.
• Provide personalized service to guests.
• Manage team development and performance.
• Analyze data metrics and report findings.
• Handle escalated guest concerns professionally.

Conocimientos

Guest service supervision

Professional communication

Multilingual proficiency

Descripción del empleo

Overview

Front Desk Manager Position Overview

The successful candidate will be responsible for maintaining the highest standards of service quality and ensuring seamless operations at the Front Desk.

Qualifications

• More than 4 years of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or 4-5 star hotel
• Proven track record of handling 100+ guests in a high-end hotel environment
• Experience in supervising and mentoring 30+ Team Members in Guest Services Department
• Ability to work under pressure and maintain professionalism in all interactions
• Conversational proficiency in additional languages such as Spanish, Italian, Portuguese, French or German (desired)

Responsibilities

• Maintaining a constant presence of professionalism and emergency preparedness within the Front Desk Operations
• Providing impeccable, personalized quality of service to internal and external guests and crew alike
• Executing the vision and holding accountability over team development and performance opportunities
• Championing strong administrative skills and taking periodic metrics of data analysis
• Communicating effectively with inventory, program access, and maintenance requirements
• Responding to escalated guest concerns in an up-scale, considerate, professional and positive manner