Senior Guidewire Billing Center Analyst — Impact & AI

Zurich Insurance; Barcelona; Sur place; EUR 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Flexible working model

International work abroad up to 25 non

Home office allowance

Résumé du poste

Zurich Insurance Group’s Technology Delivery Center in Barcelona is seeking a Senior Insurance Business Analyst for Guidewire Billing Center. You’ll navigate business needs, shape practical solutions, and lead smaller initiatives from idea to delivery, with a focus on billing, finance processes, and lightweight automation.

You will partner with stakeholders to define problems, evaluate options, and translate opportunities into tangible projects, balancing discovery, experimentation, and delivery

Qualifications

• Certified to a recognized Business Analyst qualification (CBAP or PMI-PBA).
• Experience with Agile methodologies (Scrum/SAFe).
• Working knowledge of Guidewire Billing Center/Finance.
• Functional experience in invoicing, payment schedules, commissions, delinquency handling, disbursements, and general ledger postings.
• Experience in roles combining business analysis, transformation support, process improvement, and delivery management.
• Ability to move between discovery, analysis, experimentation, and implementation.
• Strong stakeholder management and communication skills across functions.
• Hands-on experience with Microsoft 365 tools (Outlook, Word, Excel, SharePoint, Power Automate).
• Experience with AI-assisted tools such as Claude Code and Microsoft Copilot for lightweight development.
• Analytical mindset using data and KPIs to inform decisions.
• Improvement-oriented approach focused on usability and business value.
• Experience in insurance/financial services or regulated environment is helpful.
• Technical experience in Guidewire (Policy Center and Billing Center).

Responsabilités

• Identify and clarify business needs through stakeholder engagement, observation, workshops, and lightweight discovery activities.
• Translate ambiguous problems into clear requirements, opportunity statements, process definitions, and success measures.
• Support the design, testing, and refinement of products, process changes, and solution concepts through structured experimentation and iteration.
• Lead smaller projects or workstreams from inception through delivery, including planning, coordination, tracking, risk management, and handover.
• Drive internal process improvement initiatives to simplify ways of working, reduce friction, and improve effectiveness.
• Use Claude Code and Microsoft Copilot to support limited solution development, automation, maintenance, and documentation within the Microsoft 365 environment.
• Contribute to lightweight tools or automations across Excel, Word, Outlook, Teams, SharePoint, Power Automate, and Power Apps where appropriate.
• Define and monitor KPIs, adoption indicators, and outcome measures to assess value delivery.
• Support change adoption through clear communication, practical guidance, training, and stakeholder engagement.
• Work within Zurich standards ensuring governance, security, privacy, and compliance.
• Collaborate with experts across technological domains to enhance solutions.
• continuously enhance skills with real-world experience.
• contribute to a team that values input and creativity.

Connaissances

Guidewire Billing Center

Agile (Scrum/SAFe)

Stakeholder management

AI tools (Claude Code)

AI tools (Microsoft Copilot)

BI/Analytics

Microsoft 365 tools

Formation

CBAP or PMI-PBA certification

Outils

Claude Code

Microsoft Copilot

Description du poste

Zurich Insurance Group’s Technology Delivery Center in Barcelona is seeking a Senior Insurance Business Analyst for Guidewire Billing Center. You’ll navigate business needs, shape practical solutions, and lead smaller initiatives from idea to delivery, with a focus on billing, finance processes, and lightweight automation.

You will partner with stakeholders to define problems, evaluate options, and translate opportunities into tangible projects, balancing discovery, experimentation, and delivery