Senior Global Payroll Operations Lead

EY; Comunidad de Madrid; On-site; EUR 45,000 - 70,000; Full time

Job summary

EY in Madrid is seeking a Senior to join our Global Payroll Operate Service Management Office. This hands-on role supports multi-country payroll engagements, helping EY deliver a consistent, well-governed and high-quality service to multinational clients.

You will coordinate client requests, track actions, prepare reports, support governance meetings, monitor risks and issues, and work closely with EY country payroll teams, engagement teams and global support functions.

Qualifications

• 3–5 years in payroll, operations, or managed services.
• Strong organisational skills and ability to manage multiple tasks.
• Excellent written and verbal communication with internal teams and clients.
• Comfort with data, trackers, reports, dashboards and MS Office.
• Proactive, client-centric mindset and willingness to work across time zones.

Responsibilities

• Support day-to-day service management of multi-country payroll engagements.
• Prepare meeting materials, minutes, reports, dashboards and status updates.
• Track risks, issues, escalations and actions with relevant teams.
• Coordinate with country payroll teams and global support functions.
• Maintain service management trackers and governance records.
• Assist with scope, billing and contract administration.
• Help manage payroll engagement budgets.
• Promote consistent Service Management Office processes and tools.
• Build client relationships and contribute ideas for improvements.
• Grow into larger client-facing or service management roles over time.

Skills

Payroll ops

Client services

Governance

Data analysis

MS Office

Tools

EY Payroll Command Centre

EY DigiPay

EY Interact Payroll

Job description

EY in Madrid is seeking a Senior to join our Global Payroll Operate Service Management Office. This hands-on role supports multi-country payroll engagements, helping EY deliver a consistent, well-governed and high-quality service to multinational clients.

You will coordinate client requests, track actions, prepare reports, support governance meetings, monitor risks and issues, and work closely with EY country payroll teams, engagement teams and global support functions.