Senior Global IT Category Manager

Antal International; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa innovadora está buscando un Gerente de Tienda apasionado por redefinir la experiencia de ocio. En esta emocionante posición, serás responsable de implementar estrategias que garanticen operaciones de alta calidad en una galería inmersiva. Tu misión incluirá motivar a un equipo diverso, maximizar la satisfacción del cliente y mantener altos estándares operativos. Si tienes una sólida experiencia en gestión y un enfoque centrado en el cliente, esta es tu oportunidad para unirte a un equipo dinámico y creativo que está cambiando la industria del entretenimiento en Europa.

Formación

• Experiencia demostrada en gestión y recursos humanos.
• 4 años de experiencia en atención al cliente en sectores como retail o entretenimiento.

Responsabilidades

• Implementar la estrategia de IKONO en las operaciones diarias del museo.
• Motivar y alinear al equipo para maximizar la experiencia del visitante.

Conocimientos

Liderazgo

Comunicación

Gestión de equipos

Orientación al cliente

Tenacidad

Educación

Experiencia en gestión de negocios

Fluidez en inglés y español (C1)

Conocimientos en recursos humanos

Descripción del empleo

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Childcare Worker • Alcorcón

Descripción del trabajo

Join to apply for the Store Manager Barcelona role at IKONO.

Are you ready to revolutionize the way people experience leisure?

Welcome to IKONO, an innovative concept that’s redefining creativity and imagination across Europe. With seven immersive locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, IKONO invites people into eclectic worlds where art, play, and the unexpected collide.

We’re growing fast, expanding our horizons across Europe and beyond. If you’re a leader with a passion for delivering exceptional customer experiences, and a talent for inspiring teams, we’re looking for you to join our dynamic team in Barcelona as a Store Manager.

Why Join Us?

• Impact: Be part of a game-changing project redefining the leisure industry.
• Growth: We’re here to fuel your ambition with opportunities for professional development.
• Culture: Thrive in a vibrant, international team that’s all about collaboration and creativity.

What’s Your Mission?

As a Store Manager you will be responsible for implementing IKONO strategy into the daily operations of the IKONO immersive gallery in Barcelona, following the IKONO Brand and Operations guidelines, with a focus on:

• Maintaining IKONO gallery to the highest quality standards.
• Maximizing number of visitors, keeping customer experience.
• Motivating and aligning the team for the objectives above.

What You’ll Do:

• Ensure outstanding Visitors’ interaction, through the implementation of training programs, communication initiatives, and follow up, ensure that team members consistently deliver an exceptional level of interaction with Visitors.
• Promote a high number of google reviews, analyze and implement measures to maintain high ratings.
• Implement the IKONO maintenance guidelines to guarantee that museum is impeccably maintained and meets the standards.
• Identify operational deficiencies and implement improvement plans.

Team management, motivation, and alignment:

• Hire and train your team. You will have the support of our IKONO HQ team!
• Implement company performance reviews, incentives, and training programs, promote professional development and high-performance culture.
• Foster motivation and alignment in the Team, cascade down the organizational culture to your team members.
• Take ownership of budget and Profit and Loss (P&L).
• Maintain financial responsibility for all gallery expenses.

Daily operations and maintenance:

• Manage reservations and logistic of visitors entering the immersive gallery.
• Create and maintain a weekly report of operations and sales in the IKONO location.
• Inventory of materials used on a daily basis.
• Ensure policies, standards and procedures are communicated and implemented.

What sets you apart:

• Leadership style: Communicates clear objectives, provides development opportunities and recognition to the team.
• Tenacity & ownership. The owner of the IKONO immersive gallery, fights for excellence as if it were his/her home.
• Collaborative and Team worker.
• Ci penso io” – You take ownership and get things done.
• There is always a way” – You remain positive and creative when facing challenges.
• Create with kindness” – You show empathy and kindness to your colleagues.
• Live your legend” – You strive to reach your full potential at IKONO.

What you bring:

• Proved experience in business (management, human resources).
• 4 years’ experience in location where excellent customer service is in the core of the business (retail, hospitality, restauration, entertainment and/or travel industries).
• Fluent in English and Spanish is a must (min C1). Catalan would be an advantage.

IKONO is committed to building an inclusive, inspiring workplace where everyone feels valued and empowered. Are you ready to help us create unforgettable experiences?

Apply now with your CV in English and let your creativity shine!

Please note that applications submitted in any language other than English will not be considered.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management, General Business, and Training

Industries: Retail, Museums, Historical Sites, and Zoos, and Entertainment Providers