Senior Frontend Web Developer

Mediktor; Palma; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Una reconocida marca global busca un miembro entusiasta para unirse a su vibrante familia. En este emocionante rol, serás responsable de ofrecer experiencias excepcionales a los huéspedes, gestionando operaciones de recepción y colaborando con un equipo diverso. La oportunidad de trabajar en un entorno dinámico y creativo donde cada día es una nueva aventura te espera. Si tienes pasión por la hospitalidad y un compromiso con la excelencia, esta es tu oportunidad para brillar en un entorno icónico que celebra la diversidad y la sostenibilidad. ¡Únete a nosotros y transforma momentos ordinarios en recuerdos extraordinarios!

Formación

• Se requiere experiencia en un entorno hotelero de lujo en un rol de supervisión.
• Habilidades de comunicación y liderazgo son esenciales.

Responsabilidades

• Recibir a los huéspedes con una cálida bienvenida y gestionar las operaciones de recepción.
• Colaborar en la gestión de recursos humanos y realizar evaluaciones de desempeño.

Conocimientos

Comunicación

Liderazgo

Resolución de problemas

Atención al cliente

Trabajo en equipo

Educación

Licenciatura en Gestión Hotelera

Descripción del empleo

Crear una alerta de empleo para esta búsqueda

Descripción del trabajo

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

The Candidate

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.

Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights!

Key Responsibilities

• Greets Guests upon Arrival with a Warm Welcome, setting the tone for an incredible stay.
• Oversees the Reception and Registration process, and manages and coordinates Front of House Operations, ensuring every Guest experiences impeccable Service at all times.
• Exudes an unmatched and approachable Presence at the Front Desk, remaining readily available to both guests and peers.
• Anticipates and Proactively Addresses guests' needs, inquiries, complaints, and requests with professionalism and courtesy.
• Prioritises Regular Audits and inspections of the Front Desk operations to validate quality standards and identify areas for improvement, taking corrective actions when necessary.
• Schedules the visionary Front Office Team’s roster efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods.
• Maintains Strict Adherence to cash handling procedures at the Front Desk to guarantee Accuracy and Security in all financial transactions.
• Collaborates with the Front Office Manager in all facets of Human Resource Management, including Recruitment, Training, and Development.
• Works closely with the Front Office Manager to establish and continuously update The Pacha Group's Standard Operating Procedures (SOPs), ensuring consistently seamless operations and premium Guest Service.
• Conducts regular Performance Evaluations, providing constructive Feedback and Mentorship to motivate and upskill our Pacha Family, while identifying opportunities for career growth.
• Oversees the Reservation Process, room assignments, and room availability to optimise Occupancy and Revenue, graciously accommodating guest preferences and special requests.
• Joins forces with the Concierge Team, providing guests with Personalised Assistance, and arranging local attractions, transportation, and other services.
• Fosters Open Communication with other departments, including Housekeeping, Sales, and Food and Beverage to streamline operations for next-level efficiency.
• Establishes and Nurtures Robust Relationships with VIP Guests and Repeat Customers, acknowledging their loyalty with personalised gestures and exclusive amenities.
• Implements rewarding Guest Recognition Programmes and Initiatives, enhancing guest loyalty and inspiring outstanding reviews.
• Monitors and Responds thoughtfully to online Guest Reviews and Ratings, addressing feedback with professionalism, and gathering invaluable insights to elevate The Pacha Group’s iconic reputation.

The Team

Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder! If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further! This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top!’

An Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group’s dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership, The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under development—with the US Green Building Council, targeting LEED Gold or higher certification. Beyond operations, The Pacha Foundation continues to Champion Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance.

What We’re Looking For

• A Bachelor's Degree in Hospitality Management or a related field is preferred.
• Excellent Communication and Interpersonal Skills, with fluency in English and Spanish, leveraging strong verbal and written skills.
• Must hold the Legal Right to Work in Europe, including any required visas or work permits, in full compliance with local regulations.
• A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational guest experiences synonymous with The Pacha Group’s award-winning Service Quality.
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated Properties will be advantageous, demonstrating a commitment to Luxury Service Standards.
• Organisational and Leadership skills, effectively leading and inspiring our Pacha Family to new heights.
• An elevated and energetic Conversationalist, engaging guests with lively discussions.
• Flexibility to work a variety of shifts, including Weekends and Holidays, based on the requirements of the Hotel.
• A Professional Appearance, always adhering to The Pacha Group’s Grooming Standards and maintaining a polished demeanour.
• A Proactive Nature and Eye for Detail, ensuring every aspect of our operation is perfectly curated.
• Creative Problem-solver who takes Ownership of all duties and tasks assigned.
• Skilled in improving Customer Satisfaction and driving Profitability.