Senior Fintech Key Accounts Lead - Onsite Barcelona

Tech Sales Jobs; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

English classes

Spanish classes

Training reimbursement

Descripción de la vacante

COLIBRIX ONE in Barcelona is seeking a Senior Account Manager to own high-value merchant relationships within a fintech payments tribe. You’ll act as trusted advisor across finance, compliance, and operations, and mentor colleagues in the Account Management team.

This senior individual contributor role emphasizes strategic thinking, client-first service, and proactive portfolio growth, including onboarding complex merchants, handling escalations, and collaborating with Product and Compliance to

Formación

• 2+ years' experience in account management within regulated entity (payments, banking, or fintech).
• Proven experience managing key or strategic accounts, including complex onboarding.
• Solid understanding of payments products, merchant risk, and compliance (KYC/KYB, AML).
• Experience mentoring or informally coaching colleagues is a strong advantage.
• Higher education in Business Management, Economics, or a related field is an advantage.

Responsabilidades

• Own a portfolio of high-value, high-volume, and complex merchants, acting as trusted advisor and single point of contact across finance, compliance, and operations.
• Lead onboarding of complex or higher-risk merchants, including in-depth document review and collaboration with Compliance on enhanced due diligence.
• Handle escalations and sensitive client situations, driving them to resolution and protecting long-term relationships.
• Identify growth opportunities within your portfolio (upsell, cross-sell, volume expansion) and contribute to client retention and revenue targets.
• Monitor portfolio performance and client health, proactively flagging risks and proposing action plans.
• Mentor and coach Account Managers: support with difficult cases, share knowledge, help new team members ramp up.
• Contribute to training materials, internal playbooks, and onboarding guides for the team.
• Act as the voice of the client internally, feeding insights to Product, Compliance, and Operations to shape improvements and new solutions.
• Challenge existing processes and lead initiatives that improve efficiency and client experience.
• Ensure the client database and account records for your portfolio are accurate and up to date.

Conocimientos

Client relationships

Negotiation

Mentoring

Strategic thinking

Data analysis

Autonomy

Educación

Higher education in Business Management or Economics

Descripción del empleo

COLIBRIX ONE in Barcelona is seeking a Senior Account Manager to own high-value merchant relationships within a fintech payments tribe. You’ll act as trusted advisor across finance, compliance, and operations, and mentor colleagues in the Account Management team.

This senior individual contributor role emphasizes strategic thinking, client-first service, and proactive portfolio growth, including onboarding complex merchants, handling escalations, and collaborating with Product and Compliance to