Senior Fintech Key Account Leader

Colibrix One; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

English / Spanish classes

Training/ courses reimbursement

Descripción de la vacante

COLIBRIX ONE is seeking a Senior Account Manager in Barcelona to own a portfolio of high-value merchants and drive strategic client success. You will mentor peers, collaborate with Compliance and Operations, and shape the client experience across finance, risk, and onboarding.

The role emphasizes ownership, proactive problem solving, and deep customer understanding within a regulated fintech environment. Fluency in English and Russian is required.

Formación

• 2+ years' experience in account management or a similar client-facing role within a regulated entity (payments, banking, or fintech).
• Proven experience managing key or strategic accounts, including complex merchant onboarding.
• Fluency in English and Russian.
• Higher education in Business Management, Economics, or a related field.

Responsabilidades

• Own a portfolio of high-value, high-volume, and complex merchants, acting as their trusted advisor and single point of contact across finance, compliance, and operations.
• Lead onboarding of complex or higher-risk merchants, including in-depth document review and close collaboration with Compliance on enhanced due diligence.
• Handle escalations and sensitive client situations, driving them to resolution and protecting long-term relationships.
• Identify growth opportunities within your portfolio (upsell, cross-sell, volume expansion) and contribute to client retention and revenue targets.
• Monitor portfolio performance and client health, proactively flagging risks and proposing action plans.
• Mentor and coach Account Managers: support them with difficult cases, share knowledge, and help new team members ramp up.
• Contribute to training materials, internal playbooks, and onboarding guides for the team.
• Act as the voice of the client internally, feeding insights to Product, Compliance, and Operations to shape improvements and new solutions.
• Challenge existing processes and lead initiatives that improve efficiency and client experience.
• Ensure the client database and account records for your portfolio are accurate and up to date.

Conocimientos

Client relationship management

Communication skills

Mentoring

Strategic thinking

Analytical thinking

Autonomy

Problem solving

Educación

Higher education in Business Management or Economics

Related field knowledge

Descripción del empleo

COLIBRIX ONE is seeking a Senior Account Manager in Barcelona to own a portfolio of high-value merchants and drive strategic client success. You will mentor peers, collaborate with Compliance and Operations, and shape the client experience across finance, risk, and onboarding.

The role emphasizes ownership, proactive problem solving, and deep customer understanding within a regulated fintech environment. Fluency in English and Russian is required.