Senior Field Application Engineer

Canadian Solar Inverter; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Technical Support Engineer to join their expanding team in the EMEA region. This role involves providing vital support to sales colleagues, engaging in customer training, and troubleshooting installation issues. The ideal candidate will possess a Bachelor's degree in Electrical Engineering and have 2-3 years of experience in the renewable energy sector. This position offers a dynamic work environment where you will collaborate closely with product management and R&D teams to deliver exceptional service to customers. If you thrive in a fast-paced atmosphere and are eager to take on challenges, this opportunity is perfect for you.

Formación

• 2-3 years of experience in the PV/Renewable Energy industry.
• Relevant experience in field service and technical support.

Responsabilidades

• Support sales with technical presentations and customer visits.
• Provide remote support and site visits for commissioning and troubleshooting.

Conocimientos

Technical Support

Problem-Solving

Customer Communication

Field Service

Educación

Bachelor's Degree in Electrical Engineering

Descripción del empleo

This role can be hybrid or home base in : Spain / Italy / Germany

Canadian Solar Power Electronics Business Unit (PEBU) is a fast growing business segment within CSI group. We are now expanding our organization in EMEA region.

This position is engineer of Technical Support Power Electronics,reporting directly to the EMEA manager of product center in Europe. Covering both pre-sales and after-sales activities in the assigned countries / regions.

In this role, you will the key person to support the sales colleagues in the region with directly involved in customer visit, training, and service related activities.

As part of the product center, you will also required to work closely with product management team, R&D team in China, to understand our product and deliver best class service to customers.

KEY RESPONSIBILITIES

• Support sales to give technical presentations about our product and solutions. Including but not limited to customer visits, webinars, workshops and trade shows.
• Answer customer inquiries, submitting technical materials.
• Remote support or site visit to help customer commissioning, trouble shooting for installation issues.
• Collect customer feedback and product issues, summary and report to mangers at regular basis.

QUALIFICATIONS

• Bachelor’s degree in electrical engineering or comparable;
• 2-3 years of experience in the PV / Renewable Energy industry;
• Relevant prior experience in field service, technical support, system design, ideally in the energy storage and / or inverter sector.
• Willingness and ability to travel.
• Willingness to take challenging tasks and work under high pressure.

COMPETENCIES

• Ability to communicate information and ideas clearly, concisely, and professionally
• High initiative to take on challenges and excellent problem-solving skills
• Proactive approach with high accountability and flexibility

LANGUAGES

Fluency in English; any other language is a plus.