Senior Fashion Sales Associate

beBeeFashion; Barcelona; Presencial; EUR 19.000; Jornada completa

Descripción de la vacante

A fashion retail company in Barcelona is seeking a Fashion Business Partner to join their dynamic team. The role involves taking incoming customer calls, resolving demands from boutiques, and ensuring that service level agreements are met. The ideal candidate will have excellent communication skills in both Italian and English, and a minimum of one year of relevant experience in the fashion industry.

Servicios

Salary €18,978 gross / year

Bonus up to €1,200 gross / year

Full paid training

Career development programs

Formación

• 1+ year of experience in fashion retail or retail.
• Ability to conduct effective qualification skills.
• Exceptional customer-facing skills.

Responsabilidades

• Resolve user demands from boutiques and shops.
• Log call details onto call management systems.
• Maintain service and product knowledge.

Conocimientos

Proficient or bilingual in Italian

Advanced English

Sales techniques knowledge

Customer-driven

Customer-care skills

IT platforms knowledge

Herramientas

Windows

MS Office

Descripción del empleo

Key Roles and Responsibilities

We are seeking a Fashion Business Partner to join our organization in Barcelona. As a business partner, you will be part of a dynamic team that drives business growth in the fashion industry.

Key responsibilities include :

• Taking incoming customer calls and resolving user demands from boutiques and shops.
• Logging call details onto call management systems and providing response and resolution within service level agreements (SLAs).
• Maintaining service and product knowledge and expertise associated with applications specific to individual customers.
• Ensuring contractual SLAs are met.

Requirements and Qualifications

• Proficient or bilingual level of Italian, and advanced level of English.
• Minimum of 1-year relevant experience in fashion retail or retail.
• Knowledge of sales techniques (upselling, cross-selling, objection handling, etc).
• Customer-driven, motivated to work in sales, opportunistic in creating sales leads.
• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
• Exceptional customer-facing and customer-care skills.
• Working knowledge of IT platforms, equipment, and applications : Windows / MS Office.

Benefits and Opportunities

• Full-time contract with 39 hours / week.
• Salary 18,978 euros gross / year + up to 1,200 euros gross / year in bonus.
• Central location in Barcelona.
• Bring-a-friend referral bonus opportunities.
• Full paid training on the company and the project.
• Career development programs, specialized courses.