Senior Engineer, Software

Sysdig; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cloud security company in Madrid is seeking a Senior Technical Support member to provide senior level technical guidance to the support team and foster engineering relationships. The ideal candidate has over 5 years of experience in technical support, mastery of Kubernetes and Linux, and fluency in English. This role offers a flexible work culture and values diversity.

Formación

• 5+ years of experience in technical support or as a team lead in relevant fields.
• Master level knowledge of Kubernetes and Linux.
• Fluent in English required.

Responsabilidades

• Provide senior level technical support to CREs.
• Mentor and consult on complex issues.
• Foster relationships with the engineering team.

Conocimientos

Technical support / escalation experience

Kubernetes

Linux

Scripting languages (Bash, Python)

Cloud Management

Communication skills

Herramientas

AWS

Azure

GCP

IBM Cloud

Cassandra

Elasticsearch

Kafka

Descripción del empleo

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications. We believe in working together to achieve our goals and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.

We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Work as an important member of the technical support team providing senior level technical knowledge to CREs in the form of mentoring, consulting on complex issues.

Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.

Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.

5+ years of experience as a senior technical support / escalation resource or team / technical lead for enterprises in a similar or related field (container management, cloud management, cloud security).

Master level Kubernetes and Linux experience.

Extensive Knowledge of one or more scripting languages (Bash / Shell / Python, etc).

AWS, Azure, GCP, Oracle and IBM Cloud.

Working knowledge of Cassandra, Elasticsearch, and / or Kafka.

Hands-on experience with PaaS tools or other cloud management software.

Fluent English is required.

Experience writing and communicating with internal and external stakeholders.

We're a well funded startup that already has a large enterprise customer base.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

J-18808-Ljbffr