Senior Director, Systems

Global Draw Limited; Almería; Presencial; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

A leading company in the gaming industry seeks a Senior Director of Systems to oversee their Casino Management Systems business in Europe. The role involves managing customer relationships, developing strategies for new business, and ensuring client satisfaction through effective collaboration with internal teams. Candidates should possess extensive technical sales experience and fluency in French and English.

Formación

• 7-10 years technical sales experience in software and/or systems.
• Understanding of casino operations and gaming technology is a significant benefit.

Responsabilidades

• End-to-end ownership of all customer activity for systems products in Europe.
• Create market strategies and plans for new business opportunities.
• Lead contract negotiations and ensure client satisfaction.

Conocimientos

Fluent in French

Fluent in English

Analytical thinking

Relationship building

Strategic approach

Descripción del empleo

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Role Summary

The Senior Director of Systems is accountable for the overall performance of our Casino Management Systems business in Europe. Working with local and global teams, they will define customer opportunities, deliver activities to secure new customers, and manage the teams that support existing customers.

The successful candidate will be able to demonstrate that they build positive, trusted relationships with key team members and C-Suite decision-makers and demonstrate a natural ability to help customer partners realize value and efficiency from their investment in L&W’s products and services.

Essential Job Functions

• End-to-end ownership of all customer activity for systems products within the European region.
• Create market-by-market strategies and plans to deliver new business opportunities.
• Identify and target new business opportunities through proactive prospecting and lead generation activities.
• Conduct in-depth analysis to understand partners’ business challenges and objectives.
• Build and maintain a robust sales pipeline through effective networking, market research, and collaboration with internal stakeholders.
• Develop and deliver compelling sales proposals and presentations tailored to each customer, presenting and demonstrating our solutions to key decision-makers.
• Lead contract negotiations and ensure terms align with both client and company objectives.
• Develop and implement account plans to achieve long-term objectives.
• Identify, manage, and close opportunities for upselling and cross-selling to existing customers.
• Ensure all customers are aware of new products, features, and upgrades.
• Collaborate with internal teams, including product development and regional support teams, to ensure client satisfaction and success.
• Indirect management of the customer services team (installation, helpdesk, customer project, and account management).
• Communication and collaboration with the Regional Leadership Team.

Qualifications

Travel Requirements

Regular travel required to our offices in Nice (operational base for development and support teams) with occasional travel to Barcelona (regional head office) and Las Vegas (global head office).

Required Experience :

• 7-10 years technical sales experience in software and / or systems with a track record of exceeding targets.
• Understanding of casino operations and gaming technology is a significant benefit.

Knowledge, Skills, & Abilities

• Fluent in French and English – applicants will be rejected if they do not fulfill this requirement.
• Strategic approach and ability to see the big picture.
• Analytical thinker with the ability to translate problems into action plans.
• Strong relationship builder with evidence of customer-focused style.
• Proven ability to develop and nurture relationships with prospects, customers, managers, etc.
• Strong verbal, written, and presentation skills.

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