Senior Developer - Cloud Engineer

MoneyGram; Santiago de Compostela; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading luxury brand is seeking a Sales Associate to enhance client experiences and drive boutique sales. Responsibilities include client relationship management, operational excellence, and brand representation. Ideal candidates are results-driven, thrive in high-paced environments, and possess a keen sense of luxury.

Formación

• Result-oriented and ambitious.
• Strong appreciation for luxury and excellence.
• Empathetic and collaborative team player.

Responsabilidades

• Contribute to boutique turnover and develop client loyalty.
• Prepare the boutique for client visits and manage service needs.
• Support sales targets and participate in events.

Conocimientos

Client Experience

Team Collaboration

Sales Orientation

Attention to Detail

Descripción del empleo

Welcome clients and proceed with the sales following the Maison’s selling ceremony.

Key Responsibilities :

• Actively contribute to boutique turnover.
• Develop loyalty of existing clients through clienteling actions and follow-up throughout their journey with the Maison.
• Follow boutique and personal action plans to reach sales targets.
• Understand the boutique KPIs and implement related action plans as defined by Boutique Management.
• Participate in commercial and non-commercial events for the Maison.
• Support other Sales Associates to achieve boutique targets.

BRAND EQUITY & AWARENESS

• Know the Maison’s products, history, and know-how.
• Be a referent for Watchmaking, HWM, Patrimony, etc.
• Develop general knowledge of the competition.
• Follow the Brand's visual identity (VM, day-to-day maintenance).

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

• Prepare the boutique to welcome clients.
• Serve omni-channel clients (boutique appointments, boutique pick-up) to ensure a seamless journey across the entire Maison network.
• Personalize relationships with clients and anticipate their needs.
• Showcase the in-boutique client experience (café, Atelier d’Antoine) and provide support when needed.

CLIENT SERVICES

• Receive clients for repairs drop-offs and pick-ups.
• Gather client information (product aesthetics and conditions, client requests, pre-approved / declined services).
• Communicate all relevant information (interventions requiring sending overseas, lead time, price, fees on declined cost estimates, brand policies).
• Register products for repair / maintenance.
• Perform Customer Service activities allowed in the boutique.
• Inform clients about their repair status and costs.
• Foster business opportunities through Customer Service (cross-selling).

OPERATION EXCELLENCE

• Be aware of products in stock.
• Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management).
• Build operational knowledge of all digital tools (sales, CRM, CS, omni-channel, back office).
• Comply with Maison’s policies and commercial rules.

ABOUT YOU :

• You are result-oriented and ambitious.
• You have a proper sense of luxury and pay attention to details and excellence.
• You thrive in a fast-paced, client-centric environment.
• You prioritize client experience and hospitality.
• You are a strong team player, empathetic, and collaborative.

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