Welcome clients and proceed with the sales following the Maison’s selling ceremony.
Key Responsibilities :
- Actively contribute to boutique turnover.
- Develop loyalty of existing clients through clienteling actions and follow-up throughout their journey with the Maison.
- Follow boutique and personal action plans to reach sales targets.
- Understand the boutique KPIs and implement related action plans as defined by Boutique Management.
- Participate in commercial and non-commercial events for the Maison.
- Support other Sales Associates to achieve boutique targets.
BRAND EQUITY & AWARENESS
- Know the Maison’s products, history, and know-how.
- Be a referent for Watchmaking, HWM, Patrimony, etc.
- Develop general knowledge of the competition.
- Follow the Brand's visual identity (VM, day-to-day maintenance).
CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY
- Prepare the boutique to welcome clients.
- Serve omni-channel clients (boutique appointments, boutique pick-up) to ensure a seamless journey across the entire Maison network.
- Personalize relationships with clients and anticipate their needs.
- Showcase the in-boutique client experience (café, Atelier d’Antoine) and provide support when needed.
CLIENT SERVICES
- Receive clients for repairs drop-offs and pick-ups.
- Gather client information (product aesthetics and conditions, client requests, pre-approved / declined services).
- Communicate all relevant information (interventions requiring sending overseas, lead time, price, fees on declined cost estimates, brand policies).
- Register products for repair / maintenance.
- Perform Customer Service activities allowed in the boutique.
- Inform clients about their repair status and costs.
- Foster business opportunities through Customer Service (cross-selling).
OPERATION EXCELLENCE
- Be aware of products in stock.
- Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management).
- Build operational knowledge of all digital tools (sales, CRM, CS, omni-channel, back office).
- Comply with Maison’s policies and commercial rules.
ABOUT YOU :
- You are result-oriented and ambitious.
- You have a proper sense of luxury and pay attention to details and excellence.
- You thrive in a fast-paced, client-centric environment.
- You prioritize client experience and hospitality.
- You are a strong team player, empathetic, and collaborative.
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