Senior Developer Advocate

Vonage; Granada; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the sheet metal industry is seeking a Software Support Consultant to provide technical assistance for their Smart Factory software. This role involves supporting clients, collaborating with development teams, and advocating for product improvements while working in a dynamic and multidisciplinary environment.

Servicios

Training and development programs

Individual learning opportunities

Agile methodologies

Formación

• 2+ years' experience in software support.
• Fluent in English communication.
• Familiarity with the sheet metal industry is a plus.

Responsabilidades

• Provide first level support for Smart Factory software applications.
• Collaborate with software development teams to resolve client issues.
• Act as an internal advocate for product needs.

Conocimientos

Communication skills

Troubleshooting

Problem-solving

Educación

Bachelor's / master's degree in Computer or Telecom Engineering

Herramientas

CAM

MES

ERP applications

Descripción del empleo

On our path to becoming the benchmark in software engineering for the sheet metal industry, we are looking for a Software Support Consultant who wants to keep growing in an environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing.

What will you do?

As a part of the Global Support Software team, you will work cooperating closely with other support teams and the Software and Control team performing the following tasks :

• Support and enable first level support teams in the installation, configuration and troubleshooting of our Smart Factory software applications.
• Provide top-tier support to our clients with the Smart Factory software, addressing their software-related inquiries and issues promptly and effectively and reporting bugs to the software development team.
• Collaborate with the software development team to address and resolve complex technical problems of our clients.
• Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
• Be an internal advocate for product needs and customer needs, aligning with product owners and product management team.
• Act as a trusted advisor to the client, building strong partnerships to improve the client's business processes and operation with our software applications.
• Collaborate with quality assurance and testing teams to ensure continuous improvement of the software and internal processes.
• Contribute to complex Smart Factory implementation projects in collaboration with the software solutions team.

What are we looking for?

• Bachelor's / master's degree, preferably in Computer or Telecom Engineering or related field
• Strong written and verbal communication skills, capable of communicating fluently and effectively in English.
• 2+ years' experience in software support.
• Ability to work in a structured way and to focus on multiple tasks.
• Familiarity with the sheet metal industry is a plus.
• Knowledge of CAM, MES and ERP applications.

What do we offer?

• The opportunity to create a real impact on the sheet metal industry businesses facing complex scenarios and solving critical problem-space
• Multidisciplinary teams with a variety of skills, perspectives, and backgrounds working in small tribes using agile methodologies
• Scale up your professional career
• Individual learning & development programs, including language courses, Microsoft certifications, and participation in technical conferences
• Salary and benefits aligned with the market and your experience

J-18808-Ljbffr

J-18808-Ljbffr