Senior Developer

MoneyGram; Castellón de la Plana; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading luxury brand seeks a Sales Associate in Castellón de la Plana to enhance client experiences and drive sales. The ideal candidate is a result-oriented team player with an eye for detail, dedicated to providing exceptional service in a fast-paced environment.

Formación

• Proper sense of luxury and detail.
• Thrive in a fast-paced environment.
• Client experience and hospitality are priorities.

Responsabilidades

• Welcome clients and drive sales following the Maison's ceremony.
• Contribute to boutique turnover and develop client loyalty.
• Support other Sales Associates to meet boutique targets.

Conocimientos

Result-oriented

Attention to detail

Team player

Empathy

Client-centric

Descripción del empleo

• Welcome clients and proceed with the sales following the Maison's selling ceremony
• Actively contribute to boutique turnover
• Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
• Follow boutique's & personal action plans to reach sales target
• Understand the boutique KPIs and follow related action plans defined by Boutique Management
• Participate in commercial & non-commercial events for the Maison
• Support other Sales Associates to achieve boutique target

BRAND EQUITY & AWARENESS

• Know the Maison's products, history and know-how
• Be a referent for Watchmaking, HWM, Patrimony…
• Develop general knowledge on the competition
• Follow Brand visual identity (VM, day-to-day maintenance…)

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

• Prepare the boutique to welcome clients
• Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
• Personalize relationship with clients & anticipate their needs
• Showcase the in-boutique client experience (café, Atelier d'Antoine…) and provide support when needed

CLIENT SERVICES

• Receive clients for repairs drop-offs and pick-ups
• Gather client information (product aesthetics & conditions, client request, pre-approved / declined services…)
• Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
• Register the products for repair / maintenance
• Perform CS activities allowed in the boutique
• Inform clients on their repair (cost estimate, status)
• Foster business opportunities through CS (cross-selling)

OPERATION EXCELLENCE

• Be aware of products in stock
• Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management…)
• Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
• Comply with Maison's policies & commercial rules

ABOUT YOU :

• You are result-oriented, ambitious
• You have a proper sense of luxury and pay attention to details and excellence
• You are able to thrive in a fast-paced, client-centric environment
• You put client experience and hospitality at heart
• You are a strong team player, empathetic, collaborative

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