Senior Data Scientist & AI Project Lead Job Details | STADA Arzneimittel AG

STADA; Comunidad Valenciana; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un experto en operaciones para gestionar procesos de fraude de mensajería. Este rol implica la mejora continua de procedimientos, la gestión de escalaciones y la comunicación efectiva con múltiples partes interesadas. Se valoran habilidades analíticas y de resolución de problemas, así como una fuerte capacidad de comunicación en inglés y polaco. Ofrecemos un entorno dinámico e internacional con un enfoque en el desarrollo profesional y un modelo de trabajo híbrido. Si buscas un lugar donde puedas crecer y hacer una diferencia, esta es tu oportunidad.

Servicios

Academia Stuart para desarrollo profesional

Asignación de bienestar

Atención médica privada

Política de trabajo desde el extranjero

Formación

• Mínimo 2 años de experiencia en operaciones, consultoría o rol de startup.
• Experiencia en gestión de procesos operativos y implementación de proyectos.

Responsabilidades

• Ser el experto en herramientas y procesos de fraude de mensajería.
• Crear y mejorar procedimientos operativos estándar para procesos de calidad.

Conocimientos

Análisis de datos

Resolución de problemas

Comunicación verbal

Comunicación escrita

Comunicación visual

Herramientas

Confluence

Descripción del empleo

Descripción del trabajo

• Be the subject matter expert of courier fraud tools and processes, as well as have a good understanding of the legal framework and courier T&Cs.
• Continuously liaise with our stakeholders such as the commercial team to manage courier escalations.
• Create and continuously improve standard operating procedures and best practice for global quality processes.
• Standardise and continuously improve the processes involved in weekly fraud flagging and issue management.
• Lead courier investigations for a range of issues and review offboarding appeals.
• Use data, insights and discovery to identify opportunities for short-term and long-term improvement. This will also include defining solutions, project plans and building business cases.
• Structure and articulate ideas in presentations, playbooks, confluence pages and strategy documents. Over-communicating key developments and ensuring strategic alignment with multiple business units and stakeholders is key in this role.
• Execute on the Quality roadmap, weekly tasks and own and deliver on projects end to end. Orient priorities to Stuart’s strategy and team goals.
• To understand client needs and act as courier operations counterpoint.
• Monitor key KPIs and trends to stay abreast of area performance, needs and highlights.
• Monitor and audit processes outsourced to BPO to ensure high quality execution.

What do we need from you?

• Minimum 2 years of experience in an operations, consulting or startup role.
• Experience in managing operational processes and full project implementation with some support - including design, analysis and implementation and monitoring.
• You are highly analytical and bolster that with a strategic mindset and a strong bias towards problem solving and action.
• Experience with manipulating large data sets and sense checking resultant outputs.
• Top-notch communication skills – verbal, written, and visual – that can be shared with a wide variety of people while remaining clear, concise and diplomatic.
• Fluent English and Polish.

The stuff you wanna know

• Work in an international, dynamic and passionate environment with a company culture focused on learning and development.
• Hybrid working model and flexible hours.

Current benefits include:

• Stuart Academy, offering a wide range of upskilling and development opportunities.
• Wellness Allowance with our partner juno zł.
• Private healthcare provided by Luxmed.
• Work-from-Abroad policy (enjoy 30 days per year working from anywhere!).

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact. Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.