Senior Data Analyst

ADP; Sevilla; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global human capital management provider seeks a Senior Data Analyst in Sevilla to drive operational excellence through analytics. The role includes analyzing customer interactions, providing insights for leadership, and supporting system migrations. Candidates should have strong analytical skills, a degree in a related field, and proficiency in SQL, Python, and analytics tools. The position offers a full-time opportunity in a diverse and inclusive workplace.

Formación

• Minimum of 4-6 years of professional experience in analytics roles.
• Hands-on experience with CRM analytics is required.
• Experience with unstructured data and text analytics techniques is highly desirable.

Responsabilidades

• Conduct detailed analyses of customer interactions to identify patterns.
• Provide insights for leadership inquiries and corporate initiatives.
• Support the design and implementation of analytics processes.

Conocimientos

Analytical tools proficiency

Strong communication skills

Stakeholder management

CRM analytics

Educación

Bachelor’s degree in business analytics or related field

Master’s degree

Herramientas

SQL

Python

Tableau

Power BI

Oracle

Salesforce

Descripción del empleo

Join to apply for the Senior Data Analyst role at ADP.

Summary:

The Senior Analyst will play a pivotal role within the Business Analytics function under ESI Business Excellence and Transformation, driving operational excellence and supporting strategic initiatives through insightful analytics and project collaboration. This role will primarily focus on analyzing transactional data of customer interactions and file exchanges, and will strategically support our system migration. Additionally, this role offers the opportunity to broaden analytical expertise across multiple systems and datasets, facilitating comprehensive insights and informed business decisions.

Key Responsibilities:

• Conduct detailed analyses of customer interactions including calls, service tickets, and file attachments to identify patterns, trends, and operational improvement opportunities.
• Provide insights to address leadership inquiries, support corporate initiatives, and collaborate with business units for targeted investigations.
• Perform studies by consolidating data from various sources to identify relationships and predictive factors among datasets, offering actionable insights to stakeholders.
• Support the design and implementation of analytics processes and frameworks.
• Support data rationalization efforts to ensure efficient migration and minimize redundant data.
• Partner with cross-functional project teams, providing analytical support and ensuring data-driven decisions aligned with project objectives.
• Actively contribute to strategic initiatives, assisting leadership in operationalizing analytics insights.
• Develop clear, compelling visualizations and reports tailored to varied audiences, effectively communicating insights and recommendations.
• Engage with stakeholders across the organization, ensuring alignment and understanding of analytics outcomes.

Qualifications:

• Bachelor’s degree in business analytics, data science, information technology, or a related field required.
• Master’s degree preferred.
• Minimum of 4-6 years of professional experience in analytics roles, preferably within operational analytics or project support.
• Hands-on experience with CRM analytics.
• Experience with Oracle and Salesforce preferred.
• Proficiency in analytical tools and languages such as SQL, Python, Tableau, Power BI, or similar.
• Experience with analyzing unstructured data and text analytics techniques (natural language processing, text mining) is highly desirable.
• Strong analytical skills with the capability to interpret complex data and translate insights into actionable recommendations.
• Excellent communication and stakeholder management skills.
• Ability to work in fast-paced, cross-functional, and global environments.
• Curious and willing to learn about the business processes behind the data.

Enthusiastic about continuous learning and analytical innovation.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations. Learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based on ADP’s operating needs and applicant merit.

Ethics at ADP:

ADP has a long history of conducting business with the highest ethical standards and full compliance with applicable laws. We expect our people to uphold our values with integrity and behave in a manner that fosters an honest and respectful workplace. Learn more at jobs.Adp.Com / life-at-adp.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Human Resources Services