Senior Cybersecurity Support Engineer

Jobs Paloaltonetworks; Madrid; On-site; EUR 55,000 - 82,000; Full time

Job summary

Palo Alto Networks is seeking a dynamic Technical Support Engineer to assist top-tier customers with post-sales security challenges. You will analyze complex situations, perform root-cause analysis, and provide tailored guidance to strengthen customers’ security posture.

You will communicate effectively with technical and executive stakeholders, document cases meticulously, and work with cross-functional teams to drive improvements and high-quality outcomes.

Qualifications

• Proven track record in network security and customer-facing support.
• Strong understanding of TCP/IP, LAN/WAN, routing protocols (BGP/OSPF/EIGRP).
• Experience debugging complex networks and multi-vendor environments.
• Familiarity with VPN solutions: IPsec, PKI, SSL.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Deliver expert technical assistance to top-tier customers with complex security issues.
• Own support cases from initiation to resolution with detailed documentation.
• Collaborate with Engineering and QA to improve software/hardware quality.
• File bug reports, develop test plans, and contribute to knowledge base.
• Engage with cross-functional teams to ensure a positive customer experience.

Skills

Network Security

TCP/IP

LAN/WAN

Troubleshooting

VPN (IPSec, PKI & SSL)

Packet flow analysis

Python or Shell scripting

multi-vendor support

Education

BS in computer science or related

Tools

Wireshark

GNS3

Network troubleshooting tools

Job description

Palo Alto Networks is seeking a dynamic Technical Support Engineer to assist top-tier customers with post-sales security challenges. You will analyze complex situations, perform root-cause analysis, and provide tailored guidance to strengthen customers’ security posture.

You will communicate effectively with technical and executive stakeholders, document cases meticulously, and work with cross-functional teams to drive improvements and high-quality outcomes.