Senior CX Business Consultant (fluent ES & EN required)

JR Spain; Madrid; Presencial; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior CX Business Consultant to join their innovative team in Madrid. This role offers the chance to shape customer experiences for leading global companies by developing comprehensive strategies and engaging directly with clients. You will collaborate with cross-functional teams to deliver tech-enabled solutions that drive transformation. If you are passionate about customer experience and thrive in a dynamic environment, this opportunity is perfect for you. Join a forward-thinking company and be part of a team that is making a significant impact in the industry.

Servicios

Permanent Contract

Full-time job with hybrid model

Opportunity to build tech solutions for major companies

Formación

• 6+ years of experience in management/strategy consulting roles.
• Proven track record in creating business cases for CX or digital transformation.

Responsabilidades

• Develop customer-centric strategies that align with client business objectives.
• Lead workshops and strategic discussions with clients, including board-level presentations.

Conocimientos

Management Consulting

Strategic Thinking

Workshop Facilitation

Presentation Skills

Client Engagement

Analytical Capabilities

Communication Skills

Collaboration Skills

Fluent in English

Fluent in Spanish

Descripción del empleo

Social network you want to login/join with:

Senior CX Business Consultant (fluent ES & EN required), madrid

col-narrow-left

Client:

Location:

madrid, Spain

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

199032403006586880032460

Job Views:

6

Posted:

31.03.2025

Expiry Date:

15.05.2025

col-wide

Job Description:

This role is open to both Senior and Lead level candidates.

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.

This new CX Strategy Consulting team will be responsible for deeply understanding the clients' needs and then crafting a holistic, end to end, tech enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.

You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.

About the job

As a CX Business Consultant, you will drive the development and implementation of customer-centric strategies that align with client business objectives. You will conduct thorough market research, craft compelling business cases, and present strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. Your role also includes closely collaborating with internal teams (e.g., technology and design) to ensure that solutions are both innovative and feasible.

Key Responsibilities

• Strategy Development: Create comprehensive CX strategies informed by market analysis, customer insights, and business goals.
• Business Case Creation: Develop and present data-driven justifications for CX transformation investments, measuring ROI and long-term benefits.
• Client Engagement & Facilitation: Lead workshops, discovery sessions, and strategic discussions with clients (including board-level presentations).
• Market Research & Benchmarking: Analyze trends, competition, and best practices to tailor CX solutions for industry-specific challenges.
• Cross-Functional Collaboration: Work with design teams to align strategic visions with customer journey maps, and with solutions architects to ensure strategies are technically viable.

You're likely a good fit if you have

• 6+ yearsof experience in management / strategy consulting roles.
• Strategic thinking and analytical capabilities
• Strong workshop facilitation and presentation skills
• Proven track record in creating business cases for CX or digital transformation
• Client-facing sales capabilities and boardroom experience
• Excellent communication and collaboration skills
• Travel flexibility and willingness to meet clients onsite
• Fluent in English and Spanish

What we offer

• Exciting opportunity to build the latest tech solutions for the biggest companies in the world
• Permanent Contract
• Full time job with hybrid model

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!

At Atento you find more than what you are looking for!