SENIOR CUSTOMER SUPPORT ENGINEER

PerkinElmer; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior Service Engineer to make a significant impact in analytical science. This dynamic role involves servicing advanced chromatography systems and ensuring compliance with quality standards. You'll work closely with customers, providing technical support and training while driving innovation in laboratory environments. With opportunities for continuous learning and a supportive team, this position is perfect for those passionate about precision and customer service. Join a collaborative culture that values your expertise and help scientists make the world healthier and safer.

Servicios

Company car

Laptop

Mobile phone

Comprehensive training

Collaborative culture

Formación

• 3-5+ years of experience in servicing laboratory equipment.
• Fluent in English and Spanish with strong communication skills.

Responsabilidades

• Perform installations, validations, and repairs on analytical instruments.
• Build relationships with customers and provide tailored solutions.

Conocimientos

Chromatography

GC

HPLC

LC/MS

Problem-solving

Communication

Microsoft Office

Educación

Bachelor’s Degree in Science

Associate Degree in Engineering

Herramientas

Analytical instrumentation

Instrument control software

Descripción del empleo

Ready to make a real impact in the world of analytical science?

At PerkinElmer, we’re looking for a Senior Service Engineer with a strong background in chromatography who is passionate about supporting cutting-edge laboratory environments in the Basque Country.

This is more than just a service role – it’s an opportunity to become a trusted partner to our customers, driving excellence in science and innovation.

What You’ll Do

Perform installations, validations, preventive maintenance, and repairs on sophisticated analytical instrumentation, ensuring top-tier quality and compliance.

Build strong relationships with customers by understanding their workflows and offering tailored solutions, training, and technical support.

Identify and develop revenue opportunities (billable services, consumables, upgrades).

Ensure proper maintenance of tools, spare parts, and company equipment.

Play an active role in enhancing product quality through proactive feedback and quality notifications.

Continuously develop your skills via company-sponsored training and certification programs.

Ensure compliance with safety, environmental, and operational standards.

What We’re Looking For

Experienced professional in chromatography service – someone who knows their way around GC, HPLC, or LC / MS systems.

Exceptional problem-solving mindset, detail-oriented with a passion for precision.

Strong communication skills and a customer-first attitude.

Hands-on technical knowledge and the ability to work independently on complex instrumentation.

Comfortable using Microsoft Office tools and digital reporting platforms.

Fluent in English and Spanish.

Qualifications

A Bachelor’s or Associate Degree (or military equivalent) in Science, Engineering, Electronics, or a related technical field.

3–5+ years of experience in servicing laboratory equipment.

A valid driver’s license and the ability to travel frequently (up to 50%) within your territory.

Legal right to work in the EU.

Nice to have :

Certifications on relevant lab instruments.

Familiarity with instrument control software and laboratory safety procedures.

What It’s Like to Work With Us

You’ll spend time in high-tech labs, occasionally working in cleanrooms or environments with biological materials and chemicals – full PPE provided.

The role is dynamic – from client sites to hands-on tech work – so adaptability and curiosity are key.

You’ll be backed by a passionate and expert team, with continuous learning and growth opportunities.

What We Offer

Company car, laptop, mobile phone

Competitive salary and benefits

Comprehensive training and onboarding

A collaborative, science-driven culture that values your expertise

Join PerkinElmer and help scientists make the world healthier, cleaner, and safer.

Apply today and bring your chromatography expertise to a company where your work truly matters.