SENIOR CUSTOMER SUPPORT ENGINEER

PerkinElmer; Lérida; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in scientific solutions seeks a Senior Customer Support Engineer with a passion for chromatography. This role involves critical tasks like maintaining analytical instruments, ensuring compliance, and driving customer success in laboratory environments. If you are detail-oriented and have a proactive mindset, join a team dedicated to innovation and excellence.

Servicios

Company car

Laptop

Mobile phone

Competitive salary and benefits

Comprehensive training and onboarding

Formación

• 3–5+ years of experience in servicing laboratory equipment.
• Fluent in English and Spanish.
• Hands-on technical knowledge of GC, HPLC, or LC/MS systems.

Responsabilidades

• Perform installations, validations, preventive maintenance, and repairs on analytical instrumentation.
• Build strong relationships with customers by understanding workflows.
• Identify and develop revenue opportunities through tailored solutions.

Conocimientos

Problem Solving

Customer Service

Technical Knowledge

Educación

Bachelor’s Degree in Science or Engineering

Associate Degree or military equivalent

Descripción del empleo

SENIOR CUSTOMER SUPPORT ENGINEER page is loaded

SENIOR CUSTOMER SUPPORT ENGINEER Apply locations Bilbao (Vizcaya), Spain time type Full time posted on Posted 6 Days Ago job requisition id REQ-054887

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title SENIOR CUSTOMER SUPPORT ENGINEER

Ready to make a real impact in the world of analytical science?

At PerkinElmer, we’re looking for a Senior Service Engineer with a strong background in chromatography who is passionate about supporting cutting-edge laboratory environments in the Basque Country.

This is more than just a service role – it’s an opportunity to become a trusted partner to our customers, driving excellence in science and innovation.

What You’ll Do

Perform installations, validations, preventive maintenance, and repairs on sophisticated analytical instrumentation, ensuring top-tier quality and compliance.

Build strong relationships with customers by understanding their workflows and offering tailored solutions, training, and technical support.

Identify and develop revenue opportunities (billable services, consumables, upgrades).

Ensure proper maintenance of tools, spare parts, and company equipment.

Play an active role in enhancing product quality through proactive feedback and quality notifications.

Continuously develop your skills via company-sponsored training and certification programs.

Ensure compliance with safety, environmental, and operational standards.

What We’re Looking For

Experienced professional in chromatography service – someone who knows their way around GC, HPLC, or LC / MS systems.

Exceptional problem-solving mindset, detail-oriented with a passion for precision.

Strong communication skills and a customer-first attitude.

Hands-on technical knowledge and the ability to work independently on complex instrumentation.

Comfortable using Microsoft Office tools and digital reporting platforms.

Fluent in English and Spanish.

Qualifications

A Bachelor’s or Associate Degree (or military equivalent) in Science, Engineering, Electronics, or a related technical field.

3–5+ years of experience in servicing laboratory equipment.

A valid driver’s license and the ability to travel frequently (up to 50%) within your territory.

Legal right to work in the EU.

Nice to have :

Certifications on relevant lab instruments.

Familiarity with instrument control software and laboratory safety procedures.

What It’s Like to Work With Us

You’ll spend time in high-tech labs, occasionally working in cleanrooms or environments with biological materials and chemicals – full PPE provided.

The role is dynamic – from client sites to hands-on tech work – so adaptability and curiosity are key.

You’ll be backed by a passionate and expert team, with continuous learning and growth opportunities.

What We Offer

Company car, laptop, mobile phone

Competitive salary and benefits

Comprehensive training and onboarding

A collaborative, science-driven culture that values your expertise

Join PerkinElmer and help scientists make the world healthier, cleaner, and safer.

Apply today and bring your chromatography expertise to a company where your work truly matters.

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