Senior Customer Success Manager — AI-Driven Growth

Mews; España; Híbrido; EUR 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited holiday

Stock options

Paid parental leave

Learning budget

EDGE time

Work-from-anywhere policy

Relocation assistance

Hybrid work options

Home office budget

Claude tokens

Descripción de la vacante

Mews is seeking a Customer Success / Account Manager to own revenue across a 60-account mid-market portfolio in Spain, Italy, and Portugal. You’ll shape growth, manage renewal health, and build your CS stack with AI-powered workflows and automation.

You’ll partner with cross-functional teams, run QBRs, and drive retention and expansion. Fluency in Spanish and English is required, with a strong commercial mindset and experience with CS platforms.

Formación

• 3–5 years in CS or AM within B2B SaaS.
• Owned a named NRR target and know whether you hit it and why.
• Strong commercial mindset: proven retention, expansion, and growth outcomes.
• Experience running QBRs, account planning, and exec-level conversations.
• Experience with Salesforce, Gainsight, or similar CS platforms.
• Built a specific AI workflow or automation for CS and can describe tools used and what it replaced.
• Fluent Spanish and English.
• AI Fluency Level 3: designed AI workflows and personal CS stack.

Responsabilidades

• Own closed revenue across your 60-account portfolio; identify, qualify, and close upsells independently; coordinate cross-sell opportunities through to Client Sales closure while staying commercially accountable.
• Monitor account health across the full book using Hook AI and flag at-risk renewals or expansion opportunities before they become problems.
• Run strategic quarterly business reviews focused on goal setting, value demonstration, and expansion identification.
• Build workflows and automations using Claude, Gong, and Power BI to surface patterns and move faster across 60 accounts; actively check what the AI gives you and iterate to stay sharp.

Conocimientos

Customer Success

Account Management

B2B SaaS

CRM (Salesforce / Gainsight)

AI Workflow

Spanish & English

Power BI

Claude

Gong

Herramientas

Salesforce

Gainsight

Claude

Power BI

Gong

Descripción del empleo

Mews is seeking a Customer Success / Account Manager to own revenue across a 60-account mid-market portfolio in Spain, Italy, and Portugal. You’ll shape growth, manage renewal health, and build your CS stack with AI-powered workflows and automation.

You’ll partner with cross-functional teams, run QBRs, and drive retention and expansion. Fluency in Spanish and English is required, with a strong commercial mindset and experience with CS platforms.