Customer Success Manager (Spanish Speaking)

Mews; España; Híbrido; EUR 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited holiday

Stock options

Paid parental leave

Learning budget

EDGE time

Work-from-anywhere policy

Relocation assistance

Hybrid work options

Home office budget

Claude tokens

Descripción de la vacante

Mews is seeking a Customer Success / Account Manager to own revenue across a 60-account mid-market portfolio in Spain, Italy, and Portugal. You’ll shape growth, manage renewal health, and build your CS stack with AI-powered workflows and automation.

You’ll partner with cross-functional teams, run QBRs, and drive retention and expansion. Fluency in Spanish and English is required, with a strong commercial mindset and experience with CS platforms.

Formación

• 3–5 years in CS or AM within B2B SaaS.
• Owned a named NRR target and know whether you hit it and why.
• Strong commercial mindset: proven retention, expansion, and growth outcomes.
• Experience running QBRs, account planning, and exec-level conversations.
• Experience with Salesforce, Gainsight, or similar CS platforms.
• Built a specific AI workflow or automation for CS and can describe tools used and what it replaced.
• Fluent Spanish and English.
• AI Fluency Level 3: designed AI workflows and personal CS stack.

Responsabilidades

• Own closed revenue across your 60-account portfolio; identify, qualify, and close upsells independently; coordinate cross-sell opportunities through to Client Sales closure while staying commercially accountable.
• Monitor account health across the full book using Hook AI and flag at-risk renewals or expansion opportunities before they become problems.
• Run strategic quarterly business reviews focused on goal setting, value demonstration, and expansion identification.
• Build workflows and automations using Claude, Gong, and Power BI to surface patterns and move faster across 60 accounts; actively check what the AI gives you and iterate to stay sharp.

Conocimientos

Customer Success

Account Management

B2B SaaS

CRM (Salesforce / Gainsight)

AI Workflow

Spanish & English

Power BI

Claude

Gong

Herramientas

Salesforce

Gainsight

Claude

Power BI

Gong

Descripción del empleo

The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.

If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.

About the role

You'll own closed revenue across 60 mid-market hotel groups spanning Spain, Italy, and Portugal — not pipeline, but revenue you drive. The territory is yours to shape: you decide where growth comes from, manage portfolio health via Hook AI, and build your own CS stack (renewal triggers, QBR automation, territory frameworks) to stay ahead as you scale.

What you'll be doing

• Own closed revenue across your 60-account portfolio; identify, qualify, and close upsells independently; coordinate cross-sell opportunities through to Client Sales closure while staying commercially accountable
• Monitor account health across the full book using Hook AI and flag at-risk renewals or expansion opportunities before they become problems
• Run strategic quarterly business reviews focused on goal setting, value demonstration, and expansion identification
• Build workflows and automations using Claude, Gong, and Power BI to surface patterns and move faster across 60 accounts; actively check what the AI gives you and iterate to stay sharp

What we're looking for

• 3–5 years in Customer Success or Account Management within B2B SaaS
• Owned a named NRR target and know whether you hit it and why
• Strong commercial mindset : Proven track record of driving retention, expansion, and customer growth outcomes
• Experience running QBRs, account planning, and executive-level customer conversations
• Experience with Salesforce, Gainsight, or similar CRM and CS platforms
• Built a specific AI workflow or automation for your CS work and can describe what it does, what tools you used, and what it replaced
• Fluent Spanish and English
• AI Fluency Level 3: You've gone beyond personal productivity and redesigned how you work using AI — built workflows or automations that stick, and you actively question what the AI gives you. This role requires someone who will own a personal CS stack, not just use the tools provided.
• For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.

Pay Transparency at Mews

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

What's in it for you?

Our success is powered by our incredible people, supported by benefits that help them thrive.

No matter where you're based, you'll enjoy:

• Unlimited paid holiday (yes, really)
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
• A work from anywhere policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to make your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Local benefits

• You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.