Senior Customer Success Engineer - Data Protection & DR

Veeam Software; España; Presencial; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 paid vacation days

Private medical insurance

Life insurance

Disability insurance

Spanish public health enrollment

Learning resources

Descripción de la vacante

Veeam Software is seeking a Customer Success Engineer in Spain who will drive long-term customer outcomes across the Veeam Data Platform. You will lead onboarding, adoption, and optimization while identifying churn risk, migrations and upsell opportunities through deep DR/R resilience expertise.

You will own the technical success plan and adoption roadmap, engaging CISO/CIO stakeholders and aligning with Sales and CS leadership to influence pricing and renewal terms.

Formación

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.

Responsabilidades

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply DRMM to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.

Conocimientos

Customer-facing

English proficiency

Stakeholder management

Cross-functional collaboration

Educación

VMCE certification

AWS Solutions Architect (Associate/Professional)

Microsoft Azure Administrator / Solutions Architect Expert

Herramientas

Operating systems

Virtualization

Storage

Scripting/Automation

Cloud platforms

Descripción del empleo

Veeam Software is seeking a Customer Success Engineer in Spain who will drive long-term customer outcomes across the Veeam Data Platform. You will lead onboarding, adoption, and optimization while identifying churn risk, migrations and upsell opportunities through deep DR/R resilience expertise.

You will own the technical success plan and adoption roadmap, engaging CISO/CIO stakeholders and aligning with Sales and CS leadership to influence pricing and renewal terms.