Senior Customer Solutions Architect

Sysdig; Zaragoza; Híbrido; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

Sysdig is looking for a seasoned Customer Success professional with extensive experience in cloud-native technologies and customer management. The role involves directly influencing customers' success with Sysdig's solutions, requiring strong technical skills in cloud environments and DevOps tools, alongside a commitment to client relationships. Expect a supportive workplace with generous benefits focused on employee well-being.

Servicios

Extra days off

Mental health support through Modern Health

Great compensation package

Formación

• 10+ years experience as solutions architect or customer-facing roles.
• Track record of owning customer relationships.
• Knowledge of Cloud Native technologies: Container, Kubernetes, Cloud.

Responsabilidades

• Act as a trusted advisor for customers using the Sysdig Platform.
• Drive adoption and expansion of Sysdig products.
• Work closely with Product Managers to influence the product roadmap.

Conocimientos

Excellent English language

Customer relationships

Domain knowledge in Cloud Native technologies

DevOps tools

Herramientas

Terraform

Helm

API scripting

Prometheus

Falco

Descripción del empleo

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do:

• Reporting to the Sr Director, Customer Success you will be the trusted advisor to our customers on the Sysdig Platform. In this individual contributor role you will work with customers using our Sysdig Secure and Sysdig Monitor product offerings.
• You will drive adoption and expansion within these customers from a technical angle: from onboarding, to implementation and technical enablement . Typically their large enterprise environments where scale, performance, and ad-hoc solutions are complex, require expert support.
• You will understand the customer's requirements, challenges, and what business outcomes and value they are expecting in their Sysdig journey. You will work very closely with our Product Managers, heavily influencing the product roadmap.
• This role includes regular customer visits across EMEA every 4 to 8 weeks.

What you will bring with you:

• Excellent English language and ability to work in remote and international teams.
• Track record of owning customer relationships, including implementation and identification of expansion opportunities.

What we look for:

• 10+years experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.
• Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud.
• 10+years experience with DevOps tools such as Terraform, Helm and API scripting. Being familiar with security and monitoring such as Prometheus or Falco is a plus.

When you join Sysdig, you can expect:

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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