Senior Customer Experience Manager

Allianz Technology; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Allianz Technology is seeking a Senior Customer Experience Manager to lead their transformation journey toward customer-centricity. The role involves designing and implementing the long-term CX strategy, enhancing customer satisfaction through key programs like NPS and VoC, and leveraging AI for efficiencies. Candidates should possess strong stakeholder management skills and over 7 years of relevant experience with higher education in relevant fields.

Servicios

Competitive compensation

Bonus scheme

Pension

Employee shares

Discounts

Career development opportunities

Health and wellbeing benefits

Flexible work arrangements

Formación

• 7+ years of relevant experience in customer experience management.
• Proficiency in designing customer journey strategies.
• Excellent English communication skills and strong PowerPoint skills.

Responsabilidades

• Lead key CX programs including NPS and VoC.
• Foster a customer-centric culture throughout the organization.
• Develop customer standards and training programs.

Conocimientos

Stakeholder management

Communication

Customer Experience

Project Management

AI integration strategies

Change management

Analytical skills

Survey design

Dashboard proficiency

Feedback platforms

Educación

Higher education in business, customer experience management, or related fields

Descripción del empleo

Join to apply for the Senior Customer Experience Manager role at Allianz Technology

About The Job

We are embarking on a transformation journey to embed customer centricity into our organization and seek a dynamic Customer Experience Specialist. This role involves designing and implementing our long-term CX strategy and leading key programs across a global organization.

What You Do

• Lead and implement key CX programs such as NPS, VoC, and Customer First to enhance customer experience.
• Foster a customer-centric culture and prioritize customer satisfaction at all levels.
• Develop and roll out customer standards, journey maps, personas, dashboards, and training programs.
• Ensure all employees are aligned with high customer experience standards across all touchpoints.
• Leverage technology, including AI, to improve efficiency and personalization while ensuring compliance.
• Manage relationships with external partners to support business operations and projects.

What You Bring

• Strong stakeholder management and communication skills, including with senior management.
• Experience in customer experience, project management, and AI integration strategies.
• Proven ability to design and execute customer journey strategies and resolve customer pain points.
• Change management experience and analytical, conceptual, and consulting skills.
• Proficiency in survey design, dashboards, and customer feedback platforms.
• Higher education in business, customer experience management, or related fields, with 7+ years of relevant experience.
• Strong PowerPoint skills and excellent English communication skills.

What We Offer

• Hybrid work model with up to 25 days / year remote work, including abroad.
• Competitive compensation, bonus scheme, pension, employee shares, and discounts.
• Career development, digital learning, and international mobility opportunities.
• Flexible work, health, and wellbeing benefits, including healthcare and parental leave.

About Allianz Technology

Headquartered in Munich, Allianz Technology is a global IT service provider with over 11,000 employees. We deliver end-to-end digital solutions to enhance customer experience and support Allianz's digitalization efforts.

Find us at : D&I Statement

We are an equal opportunity employer committed to diversity and inclusion, welcoming applications from all backgrounds.

Join us. Let’s care for tomorrow.

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