Senior Community Manager

We are Socialpoint, a world-renowned mobile game studio proudly part of the Zynga & Take-Two Interactive family. We’re the creators of hits like Dragon City, Two Dots, Top Troops, and Monster Legends, loved by hundreds of millions of players around the globe. We craft the best social games, bringing joy from Barcelona to the world. Now, we want to bring the world to Barcelona! At Socialpoint, work and play intertwine seamlessly, and we celebrate the diversity that makes us stronger. No matter who you are or where you’re from, you’re welcome here. Join us for a future where making games is as thrilling as playing them!

Position Overview:

We are looking for a Senior / Lead Community Manager to create, grow and lead the Community presence of our games, enjoyed by millions of players worldwide.

As a Senior / Lead Community Manager, you will have a unique opportunity to have a high impact on the game by growing the community, organizing events for the fans and being the conduit that channels player feedback directly to the game developers. You will be the voice of the player, guiding development with feedback and suggestions from our players.

What You'll do:

• Initiate conversations with our Community on Discord / social media, drive engagement campaigns (e.g., fan, UGC, creative) that convey our messages and create opportunities to connect with our players at online / in-person events.
• Understand the audience of the game, identify top voices in the Community (e.g., sub-community leaders, influencers, elite fans) and drive social / brand listening to build opportunities for unique collaborations, content and engagement initiatives.
• Advocate for our players by monitoring Community sentiment, gathering feedback, understanding root-cause for sentiment fluctuations and providing actionable insights on opportunities for in-game improvements.
• Contribute to the development of Product strategy and roadmap and work with the game team to develop and execute a VIP community strategy to ensure regular feedback from this important user group.
• Define, analyze and report Community KPIs, strategy and engagement plans, aligned with company objectives and Product / Marketing team goals. Use data to fine-tune and optimize Community initiatives.

What You Bring:

• High level of English, both written and spoken (English is our official language!)
• 5 years+ experience in Community Management, advocacy or ecosystem building. (Not just Social Media Marketing)
• Proven experience growing and managing online communities, forums or ambassador programs
• Strong communication, interpersonal and conflict resolution skills
• Experience managing compelling content for Social Media channels and Community Forums (Eg: Instagram, Discord, YouTube, Facebook etc.).
• Proficiency with tools like Sprinklr, Sprout Social, Falcon.io, Levellr, Affogata, Radarly, Game Refinery etc.

Bonus Points:

• Experience as moderator for other games, online communities.
• Experience in the gaming industry.
• Fluency in other languages.

What's in it for you as a Socialpointer?

• Hybrid working model from home and office. What does this mean? You need to live within commuting distance of our Barcelona office to attend important meetings and events.
• Relocation support to help you move to Barcelona, if you're not already here.
• An impressive 25 days of annual leave, not including public holidays.
• An additional 5 days of annual leave during Christmas.
• Full Catering for Breakfast and lunch at the office
• Private medical insurance for you and your family to keep your health bar full.
• Choose from the latest iOS or Android device upon joining (phone or tablet).
• Free language lessons in English and Spanish.
• Spotify Premium to add a special soundtrack to your adventure.
• Legendary social events and parties to let off some steam.
• Personal development is key for us: enjoy a significant budget to enhance your skills and knowledge, providing real growth opportunities!

What We Offer You:

Coming to work in the office? Don’t worry – we have you covered. Check out some of our onsite benefits:

• Gym Facilities: Want to stay in shape? We have state-of-the-art gym facilities so you can level up your build stats.
• New Office: Enjoy our brand-new office, complete with top-tier amenities, including a professional barista and delicious breakfast options.
• Onsite Physiotherapist: Book an appointment with our onsite physiotherapist for any aches and pains.
• Onsite Hairdressers: Drop by our onsite hairdressers for a trim (and forget your wallet; it's a Guild perk).

The list just goes on & on... so get your game on and apply now! Click “apply” to level up and submit your application in English.

Diversity & Conclusion Statement:

We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at recruitment@socialpoint.es to request any accommodations or for support related to your application for an open position.