Senior Collections Leader – FinTech Lending

Revolut; España; On-site; EUR 55,000 - 85,000; Full time

Job summary

Revolut is seeking a Collections Manager to build in-country debt collection processes and sustain peak performance as we scale. You will own end-to-end collections for retail credit and work with in-house and external partners to optimise recoveries through data-driven strategies.

The role requires deep knowledge of debt management, regulatory requirements, and a proven track record in fintech collections. Join a multicultural team driving global fintech growth from Spain.

Qualifications

• 5+ years of experience in debt collection and recoveries in retail banking, fintech, or DCA.
• Fluency in English and Portuguese.
• Experience creating and documenting collections processes.
• Understanding debt portfolio management, debt sales, and debt restructuring.
• Knowledge of credit products, local debt collection laws, and relevant regulations.
• Great performance and relationship management skills with third-party service providers.
• A highly analytical mindset with excellent problem-solving skills.
• Curiosity and a drive to identify and implement improvements to automate wherever possible.

Responsibilities

• Leading the development of compliant and effective debt collections processes.
• Ensuring the collections process is efficient and compliant with applicable laws and regulations.
• Owning and managing the end-to-end debt collections process for retail credit portfolios.
• Optimising in-house and outsourced collection capability with best-in-class contact and cure rates, using the latest technology and analytics.
• Documenting policies and procedures for debt collection and recoveries.
• Developing, managing, and refining collection strategies to optimise recoveries.
• Continuously improving collection processes, metrics, and tools.
• Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence.

Skills

Debt collection

Retail banking/fintech

English

Portuguese

Process documentation

Analytics

Vendor management

Problem solving

Tools

CRM systems

Data analytics tools

Job description

Revolut is seeking a Collections Manager to build in-country debt collection processes and sustain peak performance as we scale. You will own end-to-end collections for retail credit and work with in-house and external partners to optimise recoveries through data-driven strategies.

The role requires deep knowledge of debt management, regulatory requirements, and a proven track record in fintech collections. Join a multicultural team driving global fintech growth from Spain.