Collections Manager (Retail)

Revolut; España; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Revolut is seeking a Collections Manager to build in-country debt collection processes and sustain peak performance as we scale. You will own end-to-end collections for retail credit and work with in-house and external partners to optimise recoveries through data-driven strategies.

The role requires deep knowledge of debt management, regulatory requirements, and a proven track record in fintech collections. Join a multicultural team driving global fintech growth from Spain.

Competenze

• 5+ years of experience in debt collection and recoveries in retail banking, fintech, or DCA.
• Fluency in English and Portuguese.
• Experience creating and documenting collections processes.
• Understanding debt portfolio management, debt sales, and debt restructuring.
• Knowledge of credit products, local debt collection laws, and relevant regulations.
• Great performance and relationship management skills with third-party service providers.
• A highly analytical mindset with excellent problem-solving skills.
• Curiosity and a drive to identify and implement improvements to automate wherever possible.

Mansioni

• Leading the development of compliant and effective debt collections processes.
• Ensuring the collections process is efficient and compliant with applicable laws and regulations.
• Owning and managing the end-to-end debt collections process for retail credit portfolios.
• Optimising in-house and outsourced collection capability with best-in-class contact and cure rates, using the latest technology and analytics.
• Documenting policies and procedures for debt collection and recoveries.
• Developing, managing, and refining collection strategies to optimise recoveries.
• Continuously improving collection processes, metrics, and tools.
• Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence.

Conoscenze

Debt collection

Retail banking/fintech

English

Portuguese

Process documentation

Analytics

Vendor management

Problem solving

Strumenti

CRM systems

Data analytics tools

Descrizione del lavoro

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region.

We're looking for a Collections Manager to build out our in-country processes and procedures. You'll also oversee continuous high performance of the team as we launch and scale features and services.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Leading the development of compliant and effective debt collections processes
• Ensuring the collections process is efficient and compliant with applicable laws and regulations
• Owning and managing the end-to-end debt collections process for retail credit portfolios
• Optimising in-house and outsourced collection capability with best-in-class contact and cure rates, using the latest technology and analytics
• Documenting policies and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence

What You'll Need

• 5+ years of experience in debt collection and recoveries in retail banking, fintech, or DCA
• Fluency in English and Portuguese
• Experience creating and documenting collections processes
• A solid understanding of debt portfolio management, debt sales, and debt restructuring
• Knowledge of credit products, local debt collection laws, and relevant regulations
• Great performance and relationship management skills with third-party service providers
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and a drive to identify and implement improvements to automate wherever possible

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.