Senior Cloud Support Engineer - Incident Response & ERP

Ingram Micro Inc.; Santander; Presencial; EUR 75.000 - 105.000; Jornada completa

Descripción de la vacante

Ingram Micro is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP‑integrated environments. You will own escalations, lead incident response, and partner cross-functionally to improve system resilience and customer experience.

The role requires 5+ years in cloud support engineering and a strong background in SaaS cloud solutions, SQL databases, and ITIL processes.

Formación

• Bachelor’s degree in CS, IS, or equivalent.
• 5+ years in cloud support engineering or similar roles.
• Experience troubleshooting SaaS cloud solutions.
• Strong SQL and database knowledge (MySQL, MSSQL, PostgreSQL).
• Solid ITIL knowledge: Incident, Problem, Change, RCA.
• Excellent communication and customer-focused mindset.
• Able to work in fast-paced, global environments.

Responsabilidades

• Troubleshoot Azure/AWS and ERP integrations.
• Lead incident response and RCA.
• Mentor junior engineers and improve processes.
• Collaborate with Engineering, Product, ERP, and vendor teams.
• Maintain documentation.

Conocimientos

Cloud support

SRE-adjacent

Incident response

Root cause analysis

Customer focus

Communication

Educación

Bachelor's degree in CS/IS

Herramientas

Datadog

Zabbix

Azure Monitor

CloudWatch

Terraform

Docker

Kubernetes

Descripción del empleo

Ingram Micro is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP‑integrated environments. You will own escalations, lead incident response, and partner cross-functionally to improve system resilience and customer experience.

The role requires 5+ years in cloud support engineering and a strong background in SaaS cloud solutions, SQL databases, and ITIL processes.